Associate Director of Operations

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Regular Full-Time 90 Memorial Drive Admin-West Pinehurst, NC, US

16 days ago Requisition

Pinehurst Medical Clinic (PMC)

PMC is a recognized healthcare provider in the communities of Moore County, Lee County, Cumberland County, Chatham County, and the surrounding six counties. Locally owned and managed, PMC offers a broad range of primary and specialty care services to the communities we serve. The physicians and healthcare team of professionals at PMC share a commitment to patient-centered care that is physician-led and utilizes the latest advances in medical technology.

This combination of leading-edge medicine and deep compassion for the people we serve has been a hallmark of PMC since 1952. PMC consists of over 130 providers, approximately 750 employees, and 16 locations.

Benefits to support you and your family:

PMC is proud to support the total health and well-being of our team members so they can thrive personally and professionally. That’s why, as part of the PMC team, you’ll have a package of benefits that covers your health, well-being, family, and future. For more information regarding our benefits,  to watch our benefit video or  for our benefits overview guide.

What will you do as a PMC Associate Director of Operations:

As one of our Associate Directors of Operations at PMC, you will serve as a strategic leader. In this role, you will be responsible for planning, organizing, and managing daily operations to ensure high-quality patient care and operational excellence across departments.

You will lead the development and execution of business plans, while ensuring the efficient use of personnel, equipment, and financial resources. A key part of your role will be driving performance outcomes, improving operational workflows, and identifying opportunities for revenue growth. You will also oversee employee recruitment and retention, fostering a supportive and high-performing team culture.

Your leadership will support a culture of continuous improvement, innovation, and service excellence. By building strong relationships across internal teams and external stakeholders, you will help enhance both the patient experience and the overall performance of the organization.

A day in the life of a PMC Associate Director of Operations
may include:

• Provide leadership and direction to the Practice Manager/Supervisors for the day-to-day operations of the clinics, problems related to staffing, utilization of facilities, equipment, and supplies.
• Solicit input from staff on program development and problem-solving.
• Analyze department(s) financials/trending to identify and implement cost-effective operations.
• Review and implement section(s) operating policies and procedures in accordance with the policies and procedures of the organization and the requirement of outside regulatory agencies.
• Ensure that the clinic operates in support of the mission, values, and philosophies of the organization.
• Ensure clinic compliance with all regulatory agencies governing health care delivery and the rules of accrediting bodies. Initiates changes as appropriate.
• Ensure that open, professional communication is maintained with providers and staff on a routine basis. Involves providers on issues that affect the clinic as appropriate.
• Oversee the management of provider, team, and patient relations, addressing complaints and resolving problems.
• Develop and administer a staffing strategy with the assistance of practice managers/supervisors that will allow the clinic to operate in an efficient, cost-effective manner.
• Participate in the development and…