Patient Care Coordinator; Charge Nurse

Overview

Reports to: Nurse Manager/Director of Nursing

Positions Supervised: RN, LPN, Patient Care Assistant, Care Concierge, Unit Secretary

Required:

• Current North Carolina RN licensure (or compact state)
• Minimum two (2) years patient care experience

Preferred:

• Bachelor of Nursing
• Specialty Certification
• Experience working as a charge nurse in an acute care setting

Additional skills:

• Problem solving, flexibility, interpersonal communication skills and the ability to remain calm under high levels of stress
• Ability to comply with all safety and health standards, and all rules, regulations, and orders which are applicable to the individual’s own position, actions, and conduct.
• Demonstrates clear and concise verbal and written communication skills.
• Able to perform multiple tasks at once in an organized manner.
• Collaborates with nursing leadership to ensure resources are available to perform patient care.
• A model for service excellence with outstanding communication and feedback skills
• Ability to effectively function in all departmental assignments

Summary: The primary objective of the Patient Care Coordinator is to proactively manage patient flow while assuring effective, quality care. This highly visible position requires exceptional communication and organizational skills. In partnership with leadership, the Patient Care Coordinator supports the assigned patient care area(s) and facilitates patient flow and systematic care. Duties include leading shift huddles, completing patient assignments, supporting daily operations, ensuring team members have meals, first‑line resolution of patient/team member/provider complaints, and escalating appropriate items to the Nurse Manager/Director of Nursing.

The coordinator also supports organizational quality initiatives and throughput goals, as well as the completion of required daily reports and checklists.

3 Medical is a 27‑bed general medical unit providing safe, high‑quality care to a medical population with a focus on renal patients. Discharge planning and ensuring continuity of care across the care continuum.