Float Sales & Service Representative; Universal Banker

Position: Float Sales & Service Representative (Universal Banker)
Overview

At First Citizens Bank, together we become better. We're looking for people who want more than just a job - who want to make a difference in the communities where we live and work.

The Sales and Service Representative is responsible for processing transactions and other customer service requests in the branch. The position facilitates customer awareness and education of bank capabilities, tools, and resources, and supports the sales efforts of a branch team by identifying and referring sales opportunities to the appropriate bank partner.

The successful candidate will demonstrate:
Communication Skills - Interpersonal :
Comfortable and confident with proactively engaging in conversation
Customer Service

Skills:

Demonstrates professionalism and empathy in customer interactions
Sales

Skills:

Ability to support team by making client servicing calls, identifying client needs or opportunities by fulfilling the need or referring the client to the appropriate branch team members or specialist
Adaptability:  Has the ability to learn and adapt quickly to new information and technology
Teamwork:  Strives to build strong working relationships with those on their team as well as cross-functional relationships
Flexibility:  Capable of handling multiple demands and can readily shift priorities to ensure work is done efficiently

Responsibilities

Service Standards  - Foster collaborative partnerships that deliver value for customers, prospects and colleagues. Initiate conversation to uncover sales or referral opportunities. Listen attentively and ask insightful questions to understand customer needs and preferences; and take prompt actions to address immediate needs. Proactively look for way to optimize performance by seeking coaching, supporting Bank initiatives and leveraging tools to enhance activities.

Operations and Administration  - Comply with all regulations, bank policies, procedures and delegated authorities to manage risk related to credit, operational, reputational, regulatory and legal aspects of personal interactions, customer transactions and financial exposures. Complete required training by established deadlines. Perform general office management duties as assigned to ensure operational efficiency. Associates in roles defined to take deposits are accountable for transaction accuracy and operational efficiency of that function.

The results may include an accountability for individual contribution as well as team performance.

Qualifications

Basic Qualifications:

High School Diploma or GED
6 months customer service experience

Additional Skills and Experiences:
Financial literacy, Knowledge of retail banking products and services
Previous sales experience
Previous banking experience
Bilingual applicants (English/Spanish) are encouraged to apply!

Must possess a valid driver's license. This position requires frequent driving to other offices. Bank car not provided. Mileage will be reimbursed based on current IRS Mileage Standard Rates. All locations are below:
327 N. Dale Mabry Highway  Tampa ,   Florida    33609
13015 Race Track Road,  Tampa ,   Florida    33626
101

E. Kennedy Blvd,  Tampa ,   Florida    33602
5900 Central Avenue,  St. Petersburg ,   Florida    33707
7401 Park Boulevard N.,  Pinellas Park ,   Florida    33781
101 N. Indian Rocks Road,  Belleair Bluffs ,   Florida    33770
9121 Town Center Parkway,  Lakewood Ranch ,   Florida    34202

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at  #LI-KL1