Administrative Coordinator 3

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Title:

Administrative Coordinator 3 Position Type:
Classified Department: LSUAM FA - FPO - SEC
- Ops
- Customer Service Center (Nico Smith ) (Inherited))

Work Location:

0120 Facility Srvcs Central Shop Pay Grade:
Classified

Administrative

Job Description:

Facility Services maintains LSU’s buildings, utility systems, and grounds. The Customer Service Center (CSC) serves as the primary point of contact for the campus community, coordinating service requests, supporting the daily operations of Facility Services, and coordinating facility-related support for campus events/normal campus activities. The CSC is staffed seven days a week and plays a critical role in supporting emergency response efforts and LSU’s Emergency Operations Center.

This public-facing position requires excellent customer service skills and is responsible for ensuring the accuracy of work order data while providing support during and outside of normal University business hours as needed.

• Work Flow:
  The position is responsible for assisting the department in administering and managing the FAMIS CMMS system and its various functions insuring the smooth work flow between departments.
• Ensure accurate daily data input of information into the system.
• The Representative must be able to scan and electronically attach files containing additional information, such as specifications, diagrams, instructions, etc. to work orders.
• Ensures correct accounting and billing types on Work Orders within CMMS.
• -35% Customer Service:
  Assist campus community by setting up work orders for crews and researching issues within the system. Training fellow employees to use the CMMS system. Query the CMMS database and generate reports as requested by the Facility Services Administration and Managers. Properly assign work orders to the correct working crew and notify as needed.
• -25%
  
  Collaboration:
  
  Serves as the designated backup Facility Services event coordinator on weekends, providing support for campus events and related operations. Works directly with crews, external customers, the primary events coordinator (Facility Operations Coordinator), and the Assistant Director to support the coordination and execution of campus events. Assists with maintaining the Facility Services event calendar and helps ensure event-related requests, setups, adjustments, and operational needs are addressed during weekends and other times as needed to support uninterrupted event operations.
• -25% Effective Communication:
  Answer calls, help patrons at the front desk, respond to emails, and other duties as assigned.
• -15% Additional Information: MUST BE ABLE TO WORK THE FOLLOWING
  
  SHIFTS:
  
  Saturday & Sunday - 6:30AM-10PM Monday - 11:30AM-10:00PM

Two years of experience in administrative services.

EXPERIENCE SUBSTITUTION:
Every 15 semester hours earned from an accredited college or university will be credited as six months of experience.

Louisiana State Civil Service Job Details http://apps
01.civil service.louisiana.gov/onestopjobinfo/Display Job Spec .aspx?

Job Code=168060

Competencies:

Accepting Direction
- The ability to accept and follow directions from those higher in the chain of command, Communicating Effectively
- The ability to convey information, ideas, and emotions using structured communication methods that promote understanding and engagement, Demonstrating Accountability
- The ability to take ownership of actions, behaviors, performance, decisions, and outcomes, Focusing on Customers
- The ability to understand and meet the needs, preferences, and experiences of internal and external customers, Following Policies and Procedures
- The ability to follow, reinforce, adapt, or develop policies and procedures to maintain compliance with federal and state legal requirements,…