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Activation & Pickup CX Coordinator
Job in
Pineville, Mecklenburg County, North Carolina, 28134, USA
Listed on 2026-08-10
Listing for:
FedEx
Full Time
position Listed on 2026-08-10
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep
Job Description & How to Apply Below
Fed Ex is seeking a CXPC-focused customer advocate to enhance new customer activation, improve pickup experiences, and respond quickly to issues. This role collaborates with Sales, Customers, Call Centers, ICs, ISPs, Couriers and Surface Management to resolve issues and foster teamwork.
You will work in-office at the Charlotte area, with schedule to be determined, and participate in required CXPC training. The role emphasizes data-driven service improvements and cost reduction through cross-group
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