Inside Sales Representative I Job Pineville area,North Carolina USA,Customer Service/HelpDesk

WHY JOIN SUPER-SOD?

At Super-Sod, we’ve been growing grass—and growing careers—since 1892. What began as a small general store has evolved into a trusted name in turfgrass and one of the largest suppliers of sod in the nation. We encourage a collaborative culture and have been recognized as a Top Workplace by the Atlanta Journal-Constitution. With a long-standing tradition of excellence, we're proud to continue growing strong!

WE

PROUDLY

OFFER:

Benefits are available to full-time employees working 30+ hours per week:

Competitive Wages
Flexible Paid Time Off
Comprehensive health and wellness plans (medical, dental, vision, HSA, supplemental life, accident, hospital, and critical illness)
- Hourly Benefits Overview
- Salary Benefits Overview
Access to Employee Marketplace
Employer-sponsored discounts
Health and Wellness programs
Employee Assistance programs

Are you a friendly, detail-oriented person who loves helping others and thrives in a fast-paced, hands-on retail environment?

As an Inside Service Representative I at Super‑Sod, you’ll be the face of our brand, providing exceptional customer service to both residential and professional landscaping customers. From greeting walk-ins to processing orders, assisting with product inquiries, and helping maintain a clean and welcoming storefront, you’ll play a vital role in ensuring every customer has a positive, helpful experience. If you’re a great communicator with a passion for customer care, this is your chance to grow with a team that values service, teamwork, and turfgrass expertise.

The Inside Service Representative I interact face-to-face with new and existing customers (both landscapers and residential) while providing exceptional customer service within a retail environment.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Greets customers as they enter the Super-Sod stores.

Operates curbside, counter sales and on the yard as needed.

Collects information specific to the customers’ lawn care needs both in‑person and over the phone; directs request to appropriate turfgrass professional.

Processes orders using Point of Sale system.

Assist customers with questions relating to delivery, availability or price discrepancies.

Ensures accurate transactions by balancing cash register at the beginning and end of shift, and sales at the end of shift.

Works closely with Store Managers, Inside Sales Representatives, and Loaders to provide optimal customer service internally and externally.

Communicates with Company Call Center and Service team members through digital internal communications boards.

Responds to requests from customers and assists with operational demonstration and handling products weighing up to 50 pounds.

Processes product returns and reimbursements according to Company policy and standard operating procedures.

Identifies prices and services and tabulates requested quotes using internal pricing software.

Communicates with members of other nodes to effectively support customer service and experience.

Keeps management informed of all activity, including timely preparation of reports.

Maintains storefront, displays and inside working areas to ensure work spaces are clean and accessible by employees and customers.

Responsible for upholding a safe culture and work environment at the location.

Perform any other tasks assigned to support and improve the overall team operations.

Competencies

Excellent customer service skills.

Good verbal communication skills.

Ability to operate available equipment, such as cash registers, calculators, or scanners.

Basic mathematical skills, as needed to make change and give refunds.

Knowledgeable about company’s products and services, and customer‑related policies.

Supervisory Responsibility

This position requires no supervisory responsibility.

Work Environment

This job operates in a professional retail environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, digital filing systems and payment processing machines. The employee will be expected to work outside in all weather conditions and must have suitable clothing. They…