Library Assistant

Library Assistant – Pineville Charlotte Mecklenburg Library

“Follow your calling, Find your career.”

Pay rate: $25.53 - $31.06

This is a non-exempt (hourly) position. Pay rates arebased on education, skill, experience level and internal equity. Internal equity considerations include an assessment of the applicant’s salary history and qualifications in comparison to the market rate and requirements for thejob.

Charlotte Mecklenburg Libraryis one of America’sleading urban public libraries, serving one of the country’s great emerging metropolitan areas in North Carolina. Our library system serves a community of approximately one million citizens in the city of Charlotte and the towns of Matthews, Pineville, Mint Hill, Davidson, Cornelius, and Huntersville – all located in Mecklenburg County. Accessible and welcoming to all, our library celebrates the joy of reading, fosters learning and growth, connects people toeach other and the world, and inspires individuals with what they can achieve.

Through our 20 locations, online, and through targeted outreach, we deliver exceptional library services and programs with a mission to create a community of readers and empower individuals with free access to information and the universe of ideas.

The Full-time Library Assistant delivers a high level of quality library services ensuring the provision ofvalue-added experiences for all customers and performs routine tasks in supportof the library.

Pineville Library

505 Main St #100

Pineville, NC 28134

Full-time, benefit-eligible position with a 40-hour workweek.

Tuesdays: 11:00 a.m. – 8:00 p.m.

Mondays, Wednesdays & Thursdays: 8:00 a.m. – 5:00 p.m.

Fridays & Saturdays: 8:00 a.m. – 5:00 p.m., alternating weekly

Schedule Flexibility:
Flexibility to work an additional weeknight, as needed, to meet staffing and business needs.

• Promote the library’s collection and services
• Perform circulation activities
• Provide service desk coverage
• Sort and place materials in appropriate bins for transfer
• Provides research assistance to customers
• Utilize integrated library systems software (Polaris)
• Assist customers at service points
• Assist customerswithaccount-related questions, including library cards, holds, renewals,and account updates
• Assist customers with computers,printers, copiers, and other library technology
• Train and assist customers with library policies, procedures, and processes
• Assist programming staff with outreach,in reach or special programs as needed
• Perform shelving and weeding duties

• Experience:
  
  Minimum of one year of customer service experience including library or retail.
• Education:
  
  High School diploma or equivalent
• Combination of relevant education and relevant experience accepted? Yes

• At least three years of face-to-face customer service experience
• Knowledge of integrated library systems software (IE: Polaris)
• Bilingual – Spanish speaking

• Alpha-numeric sorting systems
• Various library systems
• Telephone etiquette

• Technology adeptness
• Excellent interpersonal and customer service skills
• Excellent time management skills with attention to detail

• Adaptability:
  Maintaining effectiveness when experiencing major changes in responsibilities or environment; adjusting effectively within new work structures, processes, requirements, or cultures
• Communication:
  Clearly conveying information to individuals or groups
• Collaboration:
  
  Working effectively and cooperatively with others; establishing and maintaining good working relationships
• Technical/professional Knowledge and
  
  Skills:
  
  Having achieved a satisfactory level of technical and professional skill or knowledge in position-related areas; keeping up with current…