Operations Manager

Operations Manager, Charlotte, NC

Established in 2006, Quality Custom Distribution Services LLC (QCD), a subsidiary of GSF, is a custom last‑mile distribution company specializing in tailored solutions for selected food service industry customers. Headquartered in Frisco, Texas, QCD services thousands of restaurants throughout the United States. Providing over 37,000 deliveries a week from 25 strategically‑located distribution centers, the QCD fleet averages more than 40 million miles driven per year.

QCD associates also help run a national non‑profit, the GSF Foundation.

At QCD, every role drives success. Whether you’re preparing orders, making deliveries, mapping routes, or managing warehouses, you’re part of a dynamic team that keeps America’s favorite restaurants running. Beyond offering logistics jobs, we build careers and fuel the future of food service distribution.

The Operations Manager plans and manages warehouse or transportation operations to meet QCD and GSF objectives for quality, efficiency, productivity, and customer satisfaction. This person is expected to assume General Manager duties in senior management's absence. This location has approximately 225 associates in a 24/7, non‑union environment.

• Plans and coordinates warehouse, transportation, or purchasing activities to ensure that department and GSF productivity and quality objectives are met or exceeded. (25%)
• Manages assigned staff, assigning work, providing training and development, evaluating performance, and building a motivated, effective team to ensure that organizational goals for diversity, career development, productivity, performance management and employee involvement are met. Assists in the recruitment and selection of employees. (20%)
• Audits operational procedures and programs to identify and implement improvements in product availability, storage, sanitation, security and inventory delivery, resulting in increased timeliness and productivity. (15%)
• Develops, audits, and controls the budget within plan. (10%)
• Oversees purchasing, leasing, and maintenance of distribution equipment (tractors, trailers, material handling equipment) to achieve safety, longevity, and efficiency objectives. (10%)
• Develops and implements policies and procedures to comply with company, customer, and regulatory agency guidelines for safety and productivity. (10%)
• Communicates with senior management and employees to ensure the effective dissemination of company policies, analysis, and operations‑related information required for effective decision‑making. (10%)
• Performs other related and assigned duties as necessary.

Manages, through subordinate supervisors, approximately 100 mostly hourly employees.

• Productivity/quality standards: accuracy, timeliness, thoroughness
• Productivity/quality standards: cases per man hour
• Productivity/quality standards: delivery efficiency and timeliness
• Productivity/quality standards: off‑load rates
• Regulatory agency compliance
• Plant and delivery equipment cleanliness and serviceability
• Budget
• Cost containment
• Employee development
• Recruitment and retention of workforce to meet GSF’s staffing needs
• Teamwork within the department and across departments
• Customer satisfaction
• Vendor relations
• Safety standards and procedures: employees
• Safety standards and procedures: food
• Safety standards and procedures: facility and equipment

Bachelor’s degree in purchasing or logistics management from an accredited college or university.

• 7 to 10 years of work experience in a distribution environment encompassing transportation and warehouse management experience.
• Food distribution experience preferred.
• Bilingual:
  English/Spanish preferred.
• Some P/L management experience needed.

• Warehouse concepts and techniques (E)
• Transportation concepts and techniques (E)
• Purchasing concepts and techniques (J)
• Regulatory policies and procedures (OSHA, DOT) (J)
• Budgetary concepts and procedures (J)
• Financial analysis and reporting (J)
• Customer service concepts and techniques (J)
• Management concepts and techniques (J)
• Inven…