Retail Store Manager PINEVILLE | Pineville Matthews Rd

Retail Store Manager (RSM) leads a Retail Team to bring the brand to life. They live and breathe the brand and Arch Telecom’s Core Values. Our RSMs lead by example as brand ambassadors, creating energy and excitement around our products and services. They thrive in a fast-paced environment where customer needs are the first focus and build meaningful connections with customers by identifying needs and educating, demonstrating and recommending device and service solutions.

• Demonstrate how to help customers pick up right where they left off in their shopping journey, whether online, through Customer Care or in-store
• Explore individual needs and provide hands-on demonstrations of the latest technology in-store
• Ensure the store meets or exceeds sales goals by overseeing all store functions, from sales and inventory to implementing new store programs and initiatives
• Lead by example, selling to find personalized solutions beyond the bare-bones device and service plan, including accessories and upcoming Internet of Things (IoT) devices
• Maintain store presentation and readiness to ensure a top-performing environment

Approach service and sales with patience, honesty and empathy.

• Demonstrate how our coverage stacks up in the customer’s neighborhood, providing a fast LTE network
• Explain how plans and services enable customers to stay connected and go further
• Describe how wireless is redefined, including device and account inspection, review and troubleshooting

Complete trainings on in-store experience, new skills and processes, knowledge of systems and reference resources.

• Own the customer experience and resolve issues to create a seamless, run-around-free environment
• Identify and hand off small business leads
• Develop strong peer relationships where we are all accountable for the company’s success
• Provide first-class customer experience with a willingness to have a good time

• Leadership
• Competitive drive and confidence to succeed in a fast-paced sales environment
• Ability to lead your team, share best practices, while serving customers and resolving issues
• Effectiveness with operational, financial and performance management
• Amazing communication skills with your team and customers
• Prior wireless sales experience

• Employee Stock Ownership Program (ESOP)
• Competitive salary
• Bonus earnings
• Automatic raises when reaching milestones
• Opportunities for career advancement
• A culture of care & excellence
• Health benefits for full-time employees

• Be at least 18 years of age
• Wireless sales experience
• High school diploma or GED
• Ability to stand for long periods
• Ability to lift objects weighing up to 25 lbs
• Reliable transportation
• Full-time availability (45 hours)

Diversity & Inclusion is a foundational principle of Arch Telecom. Embracing a diverse workforce contributes to our success. We welcome everyone to our team. YOU BE YOU!

Apply Now:

Inquiries:

• Mid-Senior level

• Full-time

• Sales and Business Development

• Retail

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