Floater, Customer Service​/HelpDesk

SUMMARY DESCRIPTION

Floater/Member Services Representative is a per diem, as needed position with no guaranteed schedule; must work at least 16 hours per month.

The Member Services Representative (MSR) is the first point of contact for members and guests. This position is responsible for providing exceptional customer service, handling membership inquiries and transactions, and helping to maintain a clean, comfortable, and friendly “Judgement Free Zone®” environment. The MSR ensures a positive member experience through friendly and professional interactions, prompt support, and a strong understanding of club culture, policies, and procedures.

• Greet members, prospective members, and guests in a friendly, professional manner.
• Provide outstanding customer service to create a positive club experience.
• Respond to member questions and concerns promptly and courteously.
• Assist members with account inquiries, changes, and billing questions.

• Provide information about Planet Fitness memberships and amenities.
• Assist potential members with tours and sign‑ups.
• Explain current membership specials and upgrades (e.g., Black Card).
• Meet or exceed membership and customer service goals.

• Check members into the system using the club’s POS system.
• Answer phones professionally and efficiently.
• Process new memberships, cancellations, and payments accurately.
• Follow opening and closing procedures as assigned.
• Respond promptly and professionally to members’ questions and concerns and notify Assistant Manager or General Manager if any issues arise.

• Maintain cleanliness and neatness of the club by performing assigned cleaning duties throughout the shift.
• Help keep restrooms, locker rooms, and workout areas clean.
• Ensure weights are returned to the appropriate rack area.
• Regularly walk the floor to ensure the club remains clean, organized, and safe.
• Refill cleaning stations and supplies as needed.

• Must be 18 years of age or older.
• Ability to work onsite; this is not a remote position.
• Upbeat, professional, and positive attitude with a strong work ethic.
• Reliable, punctual, and dependable.
• Professional, respectful, and solutions‑oriented in member and employee interactions.
• Commitment to cleanliness and creating a positive member experience.
• Ability to learn and apply company cleaning practices, policies, and procedures.
• Ability to read and follow verbal and written instructions.
• Obtain and maintain CPR/AED Certification within required time frames.
• Obtain Tanning Certification within company required time frames.
• Must submit to a National Sex Offender Registry search.
• All Utah locations must participate in E‑Verify.
• This position requires the employee to work on‑site.

• High school diploma or equivalent.
• Prior experience working in a club fitness setting.
• Basic understanding of cleaning chemicals and safety standards.

The role requires prolonged periods of standing and walking, frequent stooping, bending, kneeling, climbing, reaching, twisting, repetitive hand movement, and lifting (up to 50 lbs). Proficiency in CPR and the ability to operate equipment and vehicles is required. Normal vision and hearing are necessary, with or without correction.

• Medical, Dental, Vision Insurance
• PTO – Paid Time Off
• Free Black Card Membership
• 401(k) and Roth Retirement Savings Plans
• Healthcare and Dependent Care Flexible Spending Accounts
• STD, LTD, Term Life Insurance and other benefits

We are an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other status protected by applicable law.

Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.

E-Verify Participation Poster: https://(Use the "Apply for this Job" box below)./

E-Verify Right to Work Poster: https://.pdf