Customer Service Representative

Overview

This position is responsible for providing exceptional customer service for Hobart Customers field office and senior management staff. The role involves working with many customers on an ongoing basis, resolving a variety of customer service inquiries in a timely manner and requiring strong problem‑solving skills and consistent accuracy.

• Efficiently manage a high volume of incoming communications and service requests—including escalations, expedited orders, tracking, and returns—to support the Service Team in delivering timely and effective solutions.
• Deliver exceptional support through professional communication via phone, email, and internal systems, ensuring accurate and timely issue resolution for the Service Team.
• Build and maintain strong working relationships with the Service Team by understanding their needs and recommending appropriate solutions to help them serve end customers effectively.
• Provide compliant, accurate, and complete information by leveraging the correct tools, systems, and internal resources to support the Service Team.
• Own and manage the tech parts queue and shared group inbox to ensure timely follow‑up and resolution of escalated service issues.
• Follow established communication procedures, service guidelines, and company policies to ensure consistent and high‑quality internal support.
• Assist with resolving service‑related issues by identifying root causes, offering appropriate solutions, and ensuring timely follow‑up.
• Collaborate with cross‑functional teams—including Sourcing, Purchasing, Operations, and Product Management—to streamline processes and enhance service delivery efficiency.

• High school diploma or GED.
• 4–6 years of customer service experience.
• Proficiency with Microsoft Office products, including Outlook, Word, and Excel.
• Strong interpersonal skills working with internal and external customers.

• Highly professional customer service demeanor with excellent telephone skills and etiquette.
• Knowledge of distribution and supply chain operations is preferred.

• Technical and analytical skills: basic math, ability to translate order specifications, working knowledge of Windows applications.
• Time management and communication skills: dependable, punctual, positive attitude, prioritization, oral communication, multitasking, independent work.
• Strong interpersonal skills and professional demeanor.

• Regularly required to stand, use hands to handle and talk or hear.
• Frequently required to reach with hands and arms.
• Regularly working on computer.
• Noise level typically moderate.

• Normal business hours with occasional overtime (non‑exempt roles) as needed.
• Flexibility with schedule to meet critical deadlines includes a rotating shift until up to 8 pm.

Hobart Service is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. We are committed to providing a healthy and safe environment for all employees and maintain a tobacco‑free and drug‑free workplace. If you are a qualified individual with a disability and are unable to use or access the online application system, please contact Human Resources at  to request assistance.