WHMG Piqua Family Practice - Patient Services Representative​/Clinical Support- PART-Time

Wilson Health Medical Group Patient Services Representative/Clinical Support

Location:

Piqua, Ohio (North Dayton, Ohio) area.

• Access to Employer Direct Care Clinic. Free medical care and pharmacy services for eligible employees and dependents covered by Wilson Health's medical insurance plan.
• Generous paid time off program beginning day one
• Medical Insurance:
  Your Choice of Two High Deductible Health Plan Options or a PPO, Dental and Vision Insurance
• HSA with employer contribution for eligible health plans, FSA for medical and dependent care expenses
• Company Paid Life, Short Term and Long Term Disability Insurance
• Voluntary Accident, Critical Illness, and employee and dependent Life and AD&D Insurance
• Industry leading retirement plan- employer contributions begin day one, no waiting period for participation
• Tuition Assistance Program

PART TIME

20+ hours a week

1st shift

Monday - Friday - 6:45am - 5:30pm (8-10 hour shifts) - Days and Hours WILL vary

Office Manager

Wilson Health Medical Group network consists of more than 50 healthcare providers. Our physicians and Advanced Practice Providers offer the care to meet our communities medical needs with offices conveniently located throughout the region.

The Patient Services Representative is the key individual that is in a position to make a positive first impression with patients and members of their families on the telephone and face-to-face.

• Must have prior MEDICAL OFFICE experience
• High school diploma or equivalent required
• Certification as a Medical Assistant or Registered Medical Assistant
• Answering multiple phone lines
• Collecting faxes and maintains all scanning of documents
• Patient Registration - knowledge or experience with EHR - EPIC
• Check out patients after their appointment with the provider
• POS payment collection
• Must be able to work in a fast pace and environment
• Assist Physicians and anticipate duties that need to be performed.
• Strive to make physician as efficient and effective as possible.
• Greet patients and assist patients to examination rooms.
• Obtains and accurately records vital signs, medical concerns, current medication, and allergies.
• Educates patients/family members on topics related to the patient's medical conditions and care with guidelines established by the physician

• Greets each patient on telephone or face-to-face in a courteous manner.
• Welcomes new patients to the practice; registers patient thoroughly, ensuring that demographic, insurance, and other data is accurate and complete.
• Directs incoming phone calls, messages, and electronic communication appropriately; utilizes telephone management protocol at all times.
• Utilizes practice management, electronic health record, patient portal, and other electronic technology applications according to guidelines.
• Meets expectations for collection of co-pays and account balances; follows cash handling policy at all times.
• Schedules patients accurately and efficiently, focusing on meeting the patient's needs.
• Collaborates with the provider and administration to provide access for patients seeking services.
• Enters patient charges and payments accurately into the practice management system.
• Enters referral tracking documentation into the practice management system; works the referral tracking report to identify completed and outstanding referrals to follow-up with the patient for continuity of care.

• High school diploma or general education degree (GED) required
• Medical Assistant training and previous medical office experience preferred
• Minimum six months customer service experience required
• Computer experience is required
• Leading candidates will have had prior education and/or experience with diagnostic and procedure coding.

• Improve the health and wellness of the community by delivering compassionate, quality care.
• Be a trusted, nationally-recognized leader of innovative, collaborative, community health.
• A.S.P.I.R.E - Always serve with professionalism, integrity, respect, and excellence.

EOE (Equal Opportunity Employer)