Specialist, Order Management

Specialist, Order Management

At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL.

CHANEL is looking for a Specialist to join our Order Management Team in Piscataway, NJ. You will assist and support a key part of our dynamic fragrance and beauty catalogs. The Order Management Specialist provides support to the manager to drive "best in class" customer service performance (in-stocks, OTIF, MABD, forecast vs. order, perfect order) and build Supply Chain relationship with key partners.

This includes developing and assisting strategic supply chain partnerships, both internal and external. This position supports F&B wholesale, owned and lease teams through management of the complete customer supply chain process.

• Responsible for the efficient flow of product from supplier to customers, ensuring clear communication of gaps/misses and planning remediation; work with external and internal business partners to optimize our order-to-delivery cycle times
• Retrieve, analyze and provide documentation for key account(s) in order to provide recommendations regarding service level, On Shelf Availability (OSA) and vendor/retailer performance
• Maintain Customer Master data (new door upload and data maintenance)
• Manage price increase process
• Drive collaboration and process maturity to enable the transition of a tactical order processing towards a strategic customer/retail supply chain capability.
• Project Management support: makes recommendations for streamlining processes and highlight opportunities for continuous improvement.
• Develop and measure CHANEL F&B customer management metrics and provide critical insight for root cause analysis and overall network strategy improvements
• Become well-versed in the main processes and organization of internal and external customers. Be the internal "voice of the customer" promoting a customer centric culture
• Develop and maintain strong business partnership (not limited to) with Account Planning, Merchandise Planning, Supply Planning, Operations, and retailers

• Working in a highly collaborative environment
• Navigating complexity and supporting consistent transformation and change management
• Lead cross-functional processes and become a Subject Matter Expert (SME)
• Collaborating with teammates and contributing to a healthy and strong sense of morale and culture
• Passion for learning and growing ; challenge the status quo ; asking questions!
• Connecting the dots on problems, bring a keen eye for details and facilitate transparent communications with key global partners

• Experience managing E-Commerce Supply Chains preferred
• Experience working on vendor Supply Team of a FMCG supporting a large retailer
• High proficiency with computer systems and software applications (SAP, WMS, PowerBI )
• Superior communication skills - written, oral, and presentation
• Solid analytical and problem-solving skills
• Experience with, and a high level of comfort in, contact with the customer both at an every-day operational level as well as at senior level when needed

• 1 - 3 Years of experience (minimum)
• BA / BS Degree
• Hybrid, in-office work schedule:
  Based in Piscataway, NJ

* Chanel, Inc. reserves the right to edit, change, or make exceptions on designations where circumstances where deemed appropriate.

The anticipated base salary range for this position is $ 58,200 through $ 90,000 . Base salary is one component of the total compensation for this position. Other components [may/will] include additional compensation, benefits, and perks .

• Flexibility (flexible time and hybrid work options)
• Wellbeing resources include dedicated paid time off for wellbeing ( 2-week August Office Closure and Wellbeing Days in Retail ) and a Wellbeing fund
• Family and care giving benefits ( inclusive of parental leave, fertility support, Milk Stork, and  Membership)
• Generous paid time off policies to include vacation, holiday, sick and volunteer days
• 401K, pension, and other incentives
• Robust healthcare offerings; medical, dental, vision, MDLIVE (virtual care), One Medical, Flexible Spending Accounts (Health Care & Dependent Care), Health Savings Account and Employee Assistance Program
• Life insurance, Accidental Death & Dismemberment, Short Term Disability, Long Term Disability, Health Advocate, International Business Travel Accident & Medical, and Commuter Transit & Parking

Chanel is a private company whose values are grounded in creating the conditions for people to perform at their best and feel fulfilled and confident in their work. We offer a unique work environment where individuals are…