Customer Analytics and Experience Analyst

Customer Analytics And Experience Analyst

Established in 1806 as a small soap and candle business in New York City, Colgate-Palmolive is now a truly global company with products sold in over 200 countries and territories under such internationally recognized brand names as Colgate, Palmolive, Softsoap, Irish Spring, Protex, Sorriso, Kolynos, elmex, Tom's of Maine, Sanex, Ajax, Axion, Soupline, Haci Sakir, Suavitel, PCA SKIN, EltaMD, Filorga and Hello as well as Hill's Science Diet and Hill's Prescription Diet.

Colgate-Palmolive is a leading consumer products company that serves hundreds of millions of consumers worldwide with brands and products across four core businesses – Oral Care, Personal Care, Home Care and Pet Nutrition. We are committed to offering products that make lives healthier and more enjoyable, and programs that enrich communities around the world. Every day millions of people trust our products to care for themselves and the ones they love.

Our goal is to use our technology to create products that will continue to improve the quality of life for our consumers wherever they live. A career at Colgate-Palmolive is an excellent opportunity if you seek a global experience, constant challenge, and development opportunities in an environment that respects work/life effectiveness.

Colgate-Palmolive Company is a global consumer products company operating in over 200 countries specializing in Oral Care, Personal Care, Home Care, Skin Care, and Pet Nutrition. Our products are trusted in more households than any other brand in the world, making us a household name! Join Colgate-Palmolive, a caring, innovative growth company reimagining a healthier future for people, their pets, and our planet.

Guided by our core values—Caring, Inclusive, and Courageous—we foster a culture that inspires our people to achieve common goals. Together, let's build a brighter, healthier future for all.

The Customer Experience Analyst provides analytical and operational support focused on Customer Engagement and Demand Planning for all retail environment accounts related to vendor compliance, logistics deductions, and load weight optimization. This collaborative role aims to reduce, minimize, and prevent customer fines and defects related to fill rate, on-time delivery, shortages, damages, and quality standards set by each customer. This position analyzes internal and customer data to provide key insights and develops action plans to enhance planning accuracy, addressing cost drivers, and working with cross-functional partners to ensure continuous improvement in compliance with internal efficiency programs and customers vendor programs.

Responsibilities:

• Observe and interpret trends from key performance indicators to inform strategic and operational decisions, providing targets recommendations
• Conduct in-depth analyses on a regular cadence to identify key cost drivers and inefficiencies.
• Generate actionable-insights and coordinate with cross-functional teams to influence decision making
• Analyze and assess historical trends and activities to support accurate forecasting and planning. Ensuring alignment with customer requirements and internal capabilities
• Assist in development and implementation of prescriptive and predictive analytical models to enhance accuracy, identify potential issues and provide recommendations for proactive measures
• Collaborate with reporting team who will handle data visualization and reporting tasks to ensure insights are effectively communicated and utilized

Required Qualifications:

• Bachelor's degree in Business, Supply Chain, or related field
• 0 - 2 years experience in Supply Chain with an understanding of supply chain principles including replenishment, ordering and related customer service functions, or logistics operational knowledge
• Hands on experience with customer data or Google sheets

Preferred Qualifications:

• Excellent communication and presentation skills
• Good organizational skills and structured work
• Passion for continuous improvement
• DOMO, Sigma experience
• SAP System knowledge: including R/3, APO
• Familiarity with python

Compensation and Benefits:

Salary Range $70,000.00 - $ USD Pay is…