Associate, Client Care Advisor

Associate, Client Care Advisor

At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL.

Join CHANEL's Team in Piscataway, NJ, as a Client Care Advisor and become an integral part of delivering exceptional experiences that embody the timeless values of the House. In this role, you will play a pivotal part in building and nurturing client relationships through various contact channels. Your mission is to provide impeccable service, bringing the essence of our products to life for clients engaged with us remotely.

Luxury Service Standards:

• Uphold the highest standards of luxury service, ensuring that every interaction reflects the brand's commitment to excellence.
• Proactively seek opportunities to exceed client expectations and elevate the shopping experience.

Client Relationship Management:

• Cultivate strong, personalized relationships with clients through proactive communication and attentiveness.
• Serve as a dedicated point of contact, understanding each client's unique preferences and needs.

Product Knowledge and Expertise:

• Develop a deep understanding of CHANEL's products, materials, and craftsmanship.
• Stay informed about new arrivals, trends, and product features to provide accurate and valuable information to clients.

Problem Solving and Conflict Resolution:

• Demonstrate enthusiasm for problem-solving, addressing client inquiries, concerns, and feedback with a solutions-oriented approach.
• Collaborate with other departments and divisionally to ensure timely resolution and exceed client expectations.

Boutique

Collaboration:

• Cultivate trusted partnerships with boutique teams and cross-functional stakeholders to deliver a seamless, elevated client journey across digital and in-boutique touchpoints.
• Serve as a strategic liaison between Client Care and boutiques, ensuring alignment on service standards, client communications, order management, and issue resolution to protect and enhance the client experience.

E-commerce Orders and Assistance:

• Assist clients with online purchases, order inquiries, and returns, ensuring a seamless e-commerce experience.
• Collaborate with the e-commerce team to address and resolve issues related to online orders.

Proactive Mindset and Technological Proficiency:

• Proactively bring forward trends and insights to enhance the client experience.
• Showcase tech-savvy skills, navigating systems and tools to optimize efficiency.

Openness to Feedback and

Coaching:

• Foster personal and professional growth by being open to feedback and coaching from peers and leadership.
• Actively seek opportunities for improvement and demonstrate a commitment to continuous learning.

Performance & Accountability:

• Consistently meet or exceed established operational and quality performance standards, including service level expectations, productivity, case accuracy, and client experience metrics (e.g., quality evaluations, client satisfaction/NPS).
• Maintain a high standard of documentation and case management accuracy to ensure continuity of service and compliance with brand standards.
• Demonstrate strong ownership of your performance by leveraging coaching & feedback, reporting insights, and self-reflection to continuously elevate your impact.
• Balance efficiency with elevated tone of service, ensuring productivity aligns with and supports the CHANEL client experience.

You are energized by:

• Thriving on the opportunity to provide exceptional client experiences, ensuring each interaction reflects the high standards of service expected by our clientele.
• Finding energy in working within a highly collaborative environment, fostering teamwork and shared success.
• Being motivated by the challenge of connecting the dots on problems, showcasing a keen eye for details, and possessing expert problem perception skills.
• Seeking to be in the know and understanding the social media ecosystem,…