Customer Service Leader, DTC & Marketplace
Listed on 2026-10-07
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Customer Service/HelpDesk
Client Relationship Management, Customer Success Management -
Management
Client Relationship Management
FOCO is seeking a Customer Service Manager to lead a 10-15 person frontline team across email, phone, chat, and social. You will set KPIs, monitor SLAs, and elevate service standards for our DTC and Marketplace channels.
You'll partner with Product, Ops, and Tech to streamline customer journeys, own SOPs and knowledge content, and coach staff to deliver empathetic, data-driven support while nurturing a culture of accountability.
We are seeking a motivated Customer Service Leader, DTC & Marketplace Growth to join FOCO in Piscataway Township, NJ, United States.
We have an opening for a Customer Service Leader, DTC & Marketplace Growth in Piscataway Township, NJ, United States within Management & Operations, Sales.
This role, Customer Service Leader, DTC & Marketplace Growth at FOCO, could be your next career step.
Are you ready to take on the Customer Service Leader, DTC & Marketplace Growth role at FOCO?
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