Position is Piscataway, NJ . sponsorship isnot availablefor position

Technical Product Manager - Customer Service Applications

Established in 1806 as a small soap and candle business in New York City, Colgate-Palmolive is now a truly global company with products sold in over 200 countries and territories under such internationally recognized brand names as Colgate, Palmolive, Softsoap, Irish Spring, Protex, Sorriso, Kolynos, elmex, Tom's of Maine, Sanex, Ajax, Axion, Soupline, Haci Sakir, Suavitel, PCA SKIN, EltaMD, Filorga and Hello as well as Hill's Science Diet and Hill's Prescription Diet.

Colgate-Palmolive is a leading consumer products company that serves hundreds of millions of consumers worldwide with brands and products across four core businesses – Oral Care, Personal Care, Home Care and Pet Nutrition. We are committed to offering products that make lives healthier and more enjoyable, and programs that enrich communities around the world. Every day millions of people trust our products to care for themselves and the ones they love.

Our goal is to use our technology to create products that will continue to improve the quality of life for our consumers wherever they live. A career at Colgate-Palmolive is an excellent opportunity if you seek a global experience, constant challenge, and development opportunities in an environment that respects work/life effectiveness.

Travel Required?:
No Travel Posting

Start Date:

8/25/26 Hybrid No Relocation Assistance Offered Job Number #175118 - Piscataway, New Jersey, United States

Colgate-Palmolive Company is a global consumer products company operating in over 200 countries specializing in Oral Care, Personal Care, Home Care, Skin Care, and Pet Nutrition. Our products are trusted in more households than any other brand in the world, making us a household name! Join Colgate-Palmolive, a caring, innovative growth company reimagining a healthier future for people, their pets, and our planet.

Guided by our core values—Caring, Inclusive, and Courageous—we foster a culture that inspires our people to achieve common goals. Together, let's build a brighter, healthier future for all.

Why Colgate-Palmolive? At Colgate-Palmolive, we are brightening the future of global consumer goods through digital innovation and technical empowerment. We aren't just making world-class products that put a smile on millions of faces—we are completely transforming how our consumers, professionals, and partners interact with our brands. As our Technical Product Manager for Customer Service, you will be the architect behind our next-generation Sprinklr ecosystem.

You'll help us brush away fragmented legacy systems and build a unified, GenAI-driven customer care platform. If you are ready to sink your teeth into AI bots, conversational analytics, and omnichannel engagement to keep our customer experiences sparkling clean, this is your stage.

Modernizing Global Customer Care Operating within our Global Information Technology (GIT) organization, you will serve as the technical subject matter expert for the Sprinklr Service platform. You'll bridge Digital Marketing, Brand teams, and IT engineering to deploy best-in-class AI tools—including GenAI Chat/Voice bots, Agent Co-Pilot, and Automated Quality Management across global markets. This position is based out of the Piscataway, NJ location.

Work visa sponsorship is not available for this position.

What You'll Do

• Sprinklr Platform Architecture & Technical Ownership Omnichannel Ecosystem:
  Function as the technical SME for the Sprinklr Service platform, driving configuration across voice, email, social care (Meta, X, Tik Tok), and chat.
• Technical Translation:
  Translate complex customer service business needs into detailed technical specifications, API workflows, and system requirements for engineering teams.
• GenAI & Automation Innovation AI & Bot Deployment:
  Lead the rollout and proactive optimization of GenAI Chat/Voice bots, Agent Co-Pilot tools, and Automated Quality Management to empower agents and boost resolution speeds.
• Mar Tech Integration:
  Partner with Digital Marketing to connect social data activation channels with our broader Mar Tech stack (Salesforce Marketing Cloud, CDPs).
• Data Strategy, Privacy…