Returns Clerk

Piscataway, NJ USA

Full time

JR3747

** About Us*
* ** Since 1989, SHI International Corp. has helped organizations change the world through technology. We've grown every year since, and today we're proud to be a $16 billion global provider of IT solutions and services.*
* ** Over 17,000 organizations worldwide rely on SHI's concierge approach to help them solve what's next. But the heartbeat of SHI is our employees - all 7,000 of them. If you join our team, you'll enjoy:*
* +  
** Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.*
* +  
** Continuous professional growth and leadership opportunities.*
* +  
** Health, wellness, and financial benefits to offer peace of mind to you and your family.*
* +  
** World-class facilities and the technology you need to thrive - in our offices or yours.*
* ** Job Summary*
* SHI has an exciting opportunity in our Returns Materials Authorization department as Returns Clerk. This position will be working as part of a team processing all daily RMA's returned by customers in a timely manner. A successful candidate will be utilizing their communication skills to interface with both sales representatives and vendors throughout the returns process.

This position will report to the SHI Piscataway office.

** Role Description*
* + Process RMA's thru AX

+ Inspect each package for correct items, broken items, missing items, and record any problems with the package

+ Contact vendors for confirmation and validation of RA's and other questions regarding RA

+ Express issues/problems/concerns clearly to both internal employees and vendors

+ Repackage and shipping of RMA's

+ Utilization of the UPS shipping machine - internal shipping program and scales

+ Field general questions from sales

+ Documenting important information in a SharePoint sites

+ Shipping freight by palletizing and strapping shipment

+ Receive, inspect, and record incoming shipments, ensuring accuracy and quality of goods.

+ Organize and maintain inventory within the warehouse, ensuring proper labeling and storage of products.

+ Prepare and fulfill orders for shipment, including picking, packing, and labeling items accurately.

+ Operate warehouse equipment such as forklifts and pallet jacks to move and organize inventory.

+ Perform regular inventory counts and audits to maintain accurate stock levels and identify discrepancies.

+ Assist in the loading and unloading of delivery trucks, ensuring efficient handling of goods.

+ Maintain a clean and organized warehouse environment, adhering to safety and operational standards.

+ Coordinate with the logistics team to schedule and track shipments, ensuring timely delivery to customers.

+ Communicate effectively with team members and supervisors to report issues and ensure smooth operations.

+ Perform general warehouse tasks such as labeling, sorting, and repacking as needed.

** Behaviors and Competencies*
* + Detail-Oriented:
Can demonstrate an ability to follow instructions and complete tasks as assigned.

+ Communication:
Can communicate simple ideas and information clearly.

+ Organization:
Can maintain a clean and organized workspace and follow simple organizational systems when assigned.

+ Teamwork:
Can understand the importance of teamwork and is developing the ability to contribute effectively to team efforts.

+ Problem-Solving:
Can demonstrate a willingness to address and resolve problems when they arise.

+ Reliability:
Can demonstrate a willingness to complete assigned tasks on time and meet expectations.

+ Adaptability:
Can demonstrate a willingness to accept feedback and adjust to new tasks or changes in the workplace.

+ Time Management:
Can understand the importance of time management and strives to prioritize tasks to meet deadlines.

+…