Assistant General Manager

• Pay or shift range: $70,304 USD to $72,000 USD
  This is the estimated range for the position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job‑related reasons.

Summary/Objective

The Assistant General Manager is responsible for ensuring the efficient operations of the Front Desk, Housekeeping, Food & Beverage, & Engineering Departments. They are committed to providing all guests with quality service and a clean & safe environment throughout their stay, while effectively managing expenses and maximizing service levels.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

• Oversee the daily operations of the Front Desk including minimum coverage of 20 front desk hours/week.
• Ensure efficient check‑in/check‑out processes and address guest concerns promptly.
• Train, supervise, and mentor front office staff to maintain high service standards.
• Monitor guest feedback and implement improvements to enhance guest satisfaction.
• Maintain consistency with departmental opening and closing procedures.
• Ensure guest‑room turns are handled efficiently.
• Manage and organize large turn days (including guest check‑ins and check‑outs).
• Maintain a regularly scheduled cleaning program (e.g., floor care, deep cleaning, mattress flipping, etc.) and maintain a detailed checklist for each position.
• Assist in maintaining and controlling all housekeeping equipment.
• Assist in ensuring all corporate risk‑management requirements or programs (MSDS, Haz Comm, safety procedures, etc.) are complied with.

• Lead and supervise F&B staff, including hiring, training, and scheduling.
• Ensure exceptional guest service and resolve issues promptly.
• Manage budgets, inventory, purchasing, and cost controls.
• Enforce food safety, sanitation, and compliance standards.
• Coordinate menus, promotions, and special events with culinary teams.
• Analyze performance metrics and implement improvements.
• Oversee daily cash postings and ensure accurate financial records.
• Manage room revenue, control expenses, and optimize room profitability.
• Prepare and analyze reports related to room operations, revenue, and guest satisfaction.

• Implement and maintain standard operating procedures for room operations.
• Conduct regular inspections of guest rooms and public areas to ensure adherence to standards.
• Address maintenance issues and coordinate with the Maintenance Department for timely repairs.

• Foster positive relationships with guests, addressing their needs and concerns promptly.
• Handle VIP and special requests, ensuring a personalized and memorable experience.
• Monitor and respond to guest reviews on various platforms to maintain a positive online reputation.
• Lead by example, promoting a positive and collaborative work environment.
• Conduct regular team meetings to communicate goals, expectations, and updates.
• Recognize and reward team members for outstanding performance and contributions.

• Prepare front desk and housekeeping schedules according to business forecast, payroll budget guidelines, and productivity requirements.
• Monitor department and individual productivity daily to ensure compliance with budget requirements.
• Maintain required parts and supplies of all housekeeping, laundry, and front desk supplies by regular scheduled inventories and proper ordering.
• Ensure compliance with hotel policies, procedures, and safety regulations.
• Assist in budgeting and forecasting for room operations.
• Must be able to convey information and ideas clearly, both orally and in writing.
• Must be able to evaluate and select among alternative courses of action quickly and accurately.
• Must be able to work well in stressful, high‑pressure situations, including the ability to handle guest complaints and disputes and resolve them to satisfactory results.
• Must be effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary. Excellent customer service skills.
• Must be computer literate.
• Must be able to…