Application Support Analyst

Role Summary

We are seeking a client-facing Application Support Engineer to support and stabilize business applications within professional services and law firm environments. This role combines hands‑on technical support
, ticket ownership
, and operational coordination
. While not a traditional Business Analyst or Project Manager role, the position requires a problem‑solving mindset
, strong business understanding
, and ownership of day‑to‑day application operations
. The ideal candidate thrives in a fast‑paced client environment, enjoys resolving complex issues, and proactively improves processes and system reliability.

• Manage day‑to‑day application and technical support operations
• Resolve support tickets across multiple client environments
• Troubleshoot Windows systems, applications, and user issues
• Act as the primary point of contact for client support requests
• Reduce dependency on senior engineers through independent issue resolution
• Coordinate with internal teams, vendors, and stakeholders for incident resolution
• Support application implementations, upgrades, and operational improvements
• Document solutions, workflows, and recurring issues
• Maintain high customer satisfaction through professional client interaction
• Identify opportunities to improve processes and operational stability