Technolgy Support Specialist

For over 75 years, Bishop-Wise carver has been a WBENC certified, woman-owned company. From major manufacturers to innovative start-ups, we've been the go-to source for cutting-edge solutions in linear and rotary motion.

At Bishop-Wise carver (BW), we're not just selling products – we're helping our customers with expert guidance on customized solution development and product selection that ensures the right design for your problem, providing documentation, design assumptions, and solution requirements.

Join our vibrant BW family, where every voice matters and each member makes a meaningful impact! At BW, we pride ourselves on our inclusive culture, where transparency is critical and your input shapes our business direction. If you desire a career where your name is known and your opinions are valued, then look no further – BW is the place for you!

To learn more about BW, please visit us at:

Now, let's talk about the role itself. BW is looking for a hands-on Technology Support Specialist to provide exceptional technical support to employees while ensuring reliable day-to-day operation of our workplace technology. This role is focused on end-user support, Microsoft 365 administration, workstation deployment, device management, and troubleshooting across our business. The ideal candidate enjoys solving technical problems, delivering outstanding customer service, and continuously improving the employee technology experience.

This is an on-site role based at our Pittsburg, CA facility.

• Serve as the primary point of contact for employee IT support requests through Zendesk.
• Troubleshoot hardware, software, Microsoft 365, printer, and connectivity issues.
• Manage onboarding/offboarding tasks, including new hire orientations.
• Provide remote support using Splashtop.
• Support conference room AV systems and meeting technology.
• Maintain documentation of issues and resolutions.
• Deliver exceptional customer service while meeting ticket response goals.

• Administer Microsoft 365 including Outlook, Teams, One Drive, SharePoint, Office applications, and Microsoft Defender.
• Manage user accounts, licenses, and permissions.
• Support Microsoft Entra  Active Directory user administration.
• Assist with security policies and best practices.
• Support collaboration tools and employee productivity.

• Configure, image, deploy, and maintain Windows workstations.
• Manage workstation inventory using Asset Panda.
• Administer endpoint protection.
• Manage mobile devices through Meraki MDM.

• Provision and deprovision employee accounts and equipment.
• Prepare computers for new hires.
• Conduct IT onboarding sessions.
• Maintain technology standards throughout the employee lifecycle.

• Document IT procedures and knowledge base articles.
• Coordinate with technology vendors.
• Support visitor management, security systems, digital signage, and other business applications.
• Participate in technology improvement initiatives and automation projects.
• Assist with networking, server, and infrastructure troubleshooting as needed.

• Experience administering Microsoft 365 environments.
• Strong troubleshooting skills for Windows PCs and laptops.
• Experience with Microsoft Entra  Active Directory user administration.
• Experience imaging and deploying Windows workstations.
• Familiarity with endpoint management and device deployment.
• Experience with ticketing systems such as Zendesk, Jira Service Management, or Service Now.
• Excellent customer service and communication skills.
• Ability to prioritize multiple support requests.
• Experience documenting procedures and knowledge articles.
• Experience with Power Shell or automation tools is a plus.
• Basic networking fundamentals (DNS, DHCP, TCP/IP) preferred.
• Experience supporting Windows Server environments is a plus but not required.
• This role requires full-time on-site presence at our Pittsburg, CA facility.

• Competitive base salary with incentive bonus plan
• Enjoy a great benefit package, complete…