Case Manager II

Case Manager II

SHELTER, Inc. is a community‑based non‑profit that has been helping families rebuild their lives since 1986. We serve Contra Costa, Solano, Sacramento, and Marin counties, and in 2025 our teams helped 3,994 adults and children secure or maintain housing.

We are searching for a Case Manager II who will support programs for survivors of domestic violence and Permanent Supportive Housing participants. The role includes frequent travel for home visits and requires compassion to make a lasting difference.

Pittsburg, CA

Full Time, Non‑Exempt, Monday – Friday during business hours

$30–32 per hour (grant funded, may expire December 2026)

Screen prospective participants for eligibility, provide program information, obtain required consent documents, and complete assessments (HMIS Intake, VI‑SPDAT, Housing Retention Assessment) to evaluate strengths, needs, and risk indicators.

Conduct interviews, gather resources, formulate individualized plans, establish goals, document in the record system, communicate plans to support staff, implement follow‑ups, reassess participant progress, adjust plans, promote appropriate referrals, maintain accurate documentation, liaise with internal and external service providers, manage a caseload of up to 25 households, assist with budgeting and financial resources, ensure children enroll in school, report challenges to supervisors, prepare internal and external progress reports, and attend required trainings.

Open service files, keep HMIS data up‑to‑date, maintain case files per guidelines, ensure data integrity and security, and meet data quality standards.

• College degree in social services or related field or equivalent education/experience;
  Associate's with relevant experience considered.
• Experience with vulnerable populations, including domestic violence survivors.
• Proficient computer skills;
  Microsoft Office Suite.
• Flexible schedule for evening/weekend visits.
• Bilingual language skills are a bonus.

• Knowledge of social service resource systems and self‑help interventions.
• Counseling experience with mental health, substance abuse, and homeless populations.
• Public benefit and financial resource knowledge.
• Motivational interviewing and trauma‑informed care skills.
• Family budgeting and money‑management skills.
• Data collection, entry, and quality control in web‑based databases.
• Professional ethics, confidentiality, integrity.
• Strong oral and written communication and listening skills.
• Self‑motivated, accountable, and organized.

• Frequent driving; valid California driver license, reliable vehicle, and auto insurance.
• Background check and TB clearance required.

• 18 days of paid time off.
• 15 paid holidays, including birthdays.
• 100% paid medical insurance (Kaiser, Anthem Blue Cross), dental, vision for employees, and 50% for dependents.
• 100% paid group term life insurance, accidental death and dismemberment, long‑term disability insurance.
• Up to $3,000 education reimbursement per year.
• 403(b) with matching contribution.
• Pet insurance.
• Employee assistance program.
• Discount marketplace.
• Internal growth opportunities.

SHELTER, Inc., is an equal opportunity employer. We believe diverse perspectives drive innovation and lead to better outcomes for the communities we serve.

This description is a guide only. Upon hire, you will receive a formal job description.