Business Support Specialist

Join a Team That Keeps the Railroad Industry Moving

Top Rail Solutions (TRS) simplifies railroad transportation by delivering specialized services that help railroads, shippers, and industry partners operate more efficiently. From customer service and revenue accounting to fleet management and railcar storage, our team provides the expertise and support our customers rely on every day.

As a growing business in a dynamic industry, we believe great service begins with great people.

We’re looking for a Business Support Specialist I to join our team - someone who enjoys organized work, communicates professionally, and takes pride in producing accurate, high-quality results. This position supports multiple areas of the business, including customer service, accounting, documentation, and administrative functions.

This position is ideal for someone who enjoys bringing clarity and order to information, balancing routine responsibilities with new challenges, and finding satisfaction in getting the details right.

As a Business Support Specialist, you’ll help keep information organized, accurate, and moving throughout the company. Your work directly supports our customers and internal teams by ensuring the details are right the first time.

• Enter, verify, and maintain business information with a high level of accuracy.
• Organize and maintain electronic files, records, and documentation.
• Prepare, proofread, and format reports, spreadsheets, invoices, and business correspondence.
• Monitor and respond to customer and internal email communications in a professional and timely manner.
• Support accounting and administrative functions through document preparation, record maintenance, and other assigned tasks.
• Research discrepancies, gather information, and communicate findings to the appropriate team members.
• Maintain confidentiality of customer and company information.
• Assist in documenting procedures and identifying opportunities to improve internal processes.
• Provide administrative support across departments as business needs evolve.

We believe great employees are built on character as much as experience.

• Possesses a genuine willingness to learn, is intuitive, resourceful, and coachable.
• Demonstrates reliability, professionalism, and personal accountability.
• Takes pride in producing accurate, high-quality work.
• Enjoys structured, process-driven work while remaining adaptable as priorities change.
• Is organized, detail-oriented, and able to manage multiple responsibilities.
• Communicates professionally with customers and teammates.
• Thinks critically, asks questions, and isn't afraid to say, "Something doesn't look right."
• Can work independently after training while knowing when to seek guidance.
• Is proficient in Microsoft Outlook, Excel, and Word, including writing professional emails and working with spreadsheets.

We’re looking for someone who doesn’t just complete tasks—they take ownership of them.

• High school diploma or equivalent.
• Proficiency with Microsoft Outlook, Excel, and Word.
• Strong written and verbal communication skills.
• Excellent organizational skills and attention to detail.
• Ability to prioritize work, manage multiple responsibilities, and maintain confidentiality.

Experience in one or more of the following is helpful, but not required:

• Logistics or transportation
• Railroad experience isn't required. We invest in teaching our industry. What we can't teach is curiosity, ownership, and a commitment to doing quality work every day.