More jobs:
Customer Support
Job in
Pittsburg, Crawford County, Kansas, 66762, USA
Listed on 2026-06-26
Listing for:
Pitsco Education
Full Time
position Listed on 2026-06-26
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support
Job Description & How to Apply Below
Summary
Pitsco Education values industry-leading customer service. We are looking for a customer‑centric Customer Support I to join our team who shares this vision. This position is responsible for supporting all components of the order process from quote and order placement to shipment and post‑delivery needs.
Essential Duties And Responsibilities (other Duties May Be Assigned)- Interacting with customers in a polite and professional manner via incoming and outgoing phone calls, email, chat (text and video), face‑to‑face communication, and other channels as assigned
- Supporting all components of the order process including order entry, return process, and customer inquiries
- Analyzing information received from the customer and exercising independent problem‑solving to deliver successful resolutions
- Representing Pitsco during meetings and potentially at conventions / exhibits / events as requested
- Continually obtaining and retaining product knowledge to support customer needs
- Preparing various information and reports as requested
- Assisting in various departmental projects as requested
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