Police Communications Specialist Job Pittsburg area,Kansas USA,Customer Service/HelpDesk

Police Communication Specialist

The primary function of the Police Communication Specialist is to perform duties in an emergency communications center on a specific shift.

Duties and Responsibilities

45% Dispatch

Operate and utilize the in-house computer system, 911, and Security Network computer systems by rapidly and accurately making complete entries into these systems
Monitor alarm and warning systems involving audio and visual alarm indicators to include intrusion, fire, and the National Weather Service and Civil Defense warnings
Route emergency response units to proper locations and disseminate emergency information to proper personnel
Operate a radio base station, transmitting and receiving messages with emergency services personnel and agencies in accordance with FCC regulations and following established procedures
Monitor and comprehend the content of simultaneous, multiple voice transmissions while monitoring multiple radio frequencies to include University Police frequencies;
Pittsburg Police, Pittsburg Fire, Crawford County Sheriff, Crawford County ambulance, and be able to identify frequencies by observing multi-colored light indicators on the radio console or hearing and distinguishing voices and/or tones
Transmit and relay information to responding units and shift supervisors in an accurate and concise manner
Log pertinent information and monitor the status and locations of on-duty units

20% Monitor the Emergency 911 system and respond to calls

Answer telephones, including phones consisting of business lines, University enhanced 911 and direct emergency lines
Use proper communication techniques in answering inquiries; dealing with complaints prioritizing importance; and calming excited or verbally abusive callers
Communicate with other area agencies to include police, fire and ambulance, as needed
Make telephone notifications to personnel and administrators as appropriate or requested to relay pertinent information
Log phone calls as required

15% Data entry and NCIC

Operate a highly technical data transmission and retrieval computer system by properly using a data entry terminal to send, relay, and receive information from other criminal justice agencies
Apply appropriate computer codes, formats and policies
Maintain certification in NCIC computer usage by passing the NCIC test given by the Kansas Control Point with a minimum score of 85%
Provide general information as requested by emergency service responders, administrators, and the general public

15% Daily Interactions

Maintain individual equipment in accordance with departmental regulations
Manage the total communications operations which will frequently involve multi-tasking such as answering/prioritizing multiple phone calls, making rapid, independent dispatch decisions based on appropriate rules, regulations, policies, and procedures
Interact with departmental personnel, other emergency agencies, and the University community to establish and maintain effective working relationships

5% Training and Other Duties as Assigned

Participate in training as directed by supervisor and/or the department
Make supervisor aware of areas in which training or instruction would be helpful
Perform related job duties as required
Work on special/emergency assignments as directed, which may involve being called in to work or being held past the normal shift schedule with little or no advance notice
Work extended hours without an opportunity for relief, when working at major University events, and/or disaster sites

Education and Experience

Required Education and Experience at Hire -

Screening Services (Background Checks):
Employment with Pittsburg State University is contingent on a satisfactory criminal background check.

Salary: $ 15.50

Job Type: University Support Staff

Appointment Duration: 12 months

Work Schedule:

Part Time, twice a week, 12:00 AM - 8:00 AM, other shifts as needed

Application Documents Required*:

* Consolidate documents into a maximum of 2 to upload.

Search Committee Chair:
Carol Young – csyoung

First Consideration or…