Games Dealer

Games Dealer

The Games Dealer is responsible for the running of a table game in a professional manner. Protecting company assets by adhering to company policies and all state and regulatory compliance to include Internal Controls Policies and Procedures and the Responsible Gaming Plan. The Games Supervisor Dealer is responsible for providing Hometown Hospitality and delivering Fun.

General responsibilities include conducting operation of table games with strict adherence to Internal Control Policies and Procedures and Game Rules, ensuring proper documentation of any presented pit paperwork, maintaining accuracy of table bank, explaining rules and answering questions for guests, notifying shift supervisor of irregularities in customers play, maintaining a clean and safe environment, attending to guests needs, enthusiastically supporting, actively promoting and demonstrating superior customer service, effectively handling customer concerns and requests, maintaining complete confidentiality of all company information, acting in the capacity of other positions on an as needed basis, performing all job duties in a safe and responsible manner, and performing other duties as may be assigned by department and/or company management.

Working conditions require the ability to stand for 60 minutes at a time, reach across a table, deal cards, perform basic mathematical functions, be physically mobile with reasonable accommodations, and maintain confidentiality of all company information.

Job qualifications include being a minimum of 21 years of age, possessing professionalism and ability to handle high levels of stress, being flexible with all different schedules, working overtime when needed, spending majority of the shift on the casino floor, subject to varying levels of crowds, noise levels, and smoke, and having a high school diploma or equivalent.

Compliance responsibilities include attending required training sessions, obtaining required licenses, performing duties in compliance with local laws and regulations, ensuring minors are not allowed to gamble or loiter in gambling areas, drinking alcoholic beverages, or purchasing tobacco, having knowledge of ordinances, regulations, laws, policies, and procedures relating to the department, having knowledge of the property's programs to address problem gambling, consulting with appropriate individuals, maintaining an effective system of written policies, procedures, and internal controls to ensure compliance with state regulations and Systems of Internal Controls, investigating exceptions, fraud, and potential violations, reporting such instances to appropriate levels of management, and reporting any acts of wrongdoing on behalf of any Team Member that they have knowledge of.