Service Assurance Financial Rail - Pittsburg, KS

Service Assurance Financial Rail Support - Pittsburg, KS

Job Location:

Pittsburg, KS |

Employment Type:

Salary | Job Type: Full Time (Hybrid)

Watco keeps the world’s supply chain moving. In this role you will support the revenue capture systems that enable our Interline System Settlement (ISS) applications. You will be the key liaison between business users, IT, and vendors to maintain reliable revenue capture and financial outcomes.

• Provide day‑to‑day support for software applications used in railroad revenue systems, including pricing, revenue capture, and contracts.
• Monitor system performance, availability, and data integrity to ensure operational continuity and service‑level compliance.
• Respond to incidents, service disruptions, and user‑reported issues; perform root‑cause analysis and coordinate resolution.
• Support revenue capture processes by identifying, troubleshooting, and resolving system issues that may impact billing accuracy or financial reporting.
• Collaborate with IT, vendors, and business stakeholders on system enhancements, patches, upgrades, and releases.
• Document incidents, resolutions, procedures, and system configurations to support knowledge sharing and continuous improvement.
• Participate in change management activities, including testing, validation, and post‑implementation support.
• Provide user support, training, and guidance on system functionality and best practices.
• Ensure compliance with operational, safety, and data governance standards relevant to railroad operations.

• Experience supporting enterprise software applications in an operations‑focused environment.
• Familiarity with railroad operations, dispatching systems, railcar repair workflows, or revenue capture/billing systems is strongly preferred.
• Strong troubleshooting and analytical skills with the ability to diagnose complex system and process issues.
• Experience with ISS (Interline Settlement System), Railinc’s REN (Rate EDI Network) system, and EDI messaging.
• Experience with SQL, JSON, Power Shell, Microsoft Azure, and related technologies.
• Experience in a service assurance, application support, or production support role.
• Excellent communication skills and ability to work effectively with technical and non‑technical stakeholders.
• Ability to prioritize and manage multiple issues in a fast‑paced, 24/7 operational environment (on‑call support may be required).
• Experience with transportation or logistics systems.
• Experience with incident, problem, and change management tools.
• Understanding of data flows between operational and financial systems.

High School or GED equivalent.

Watco is an Equal Opportunity Employer.