Production Associate Job Pittsburg area,Kansas USA,IT/Tech

Support and maintain the organization’s onsite technology infrastructure
Collaborate with corporate IT teams to manage and resolve support tickets
Install, configure, and maintain computer hardware, software, and peripheral devices
Set up and deploy workstations, laptops, printers, and other IT equipment
Diagnose and troubleshoot hardware, software, network, and connectivity issues
Perform equipment repairs, upgrades, and replacements as needed
Provide onsite support and user training for technology-related issues
Serve as the primary IT contact for facility personnel
Act as a liaison between local users and corporate IT support teams
Communicate technical issues, requirements, and project updates
Coordinate onsite IT activities, maintenance, and technology deployments
Support implementation of corporate IT policies, procedures, and standards
Assist with maintaining local network infrastructure and connectivity
Support network security initiatives and compliance with corporate security standards
Monitor and report system performance, outages, and potential risks
Maintain accurate documentation of IT assets, configurations, and support activities

Requirements

Bachelor’s degree in Computer Science, Information Technology, Information Systems, or a related technical field preferred
3 to 5 years of experience in IT support, desktop support, network administration, or systems administration
Experience working with end-user support and ticket management system
Proficiency with Windows operating systems;
Linux experience is a plus
Knowledge of networking fundamentals including TCP/IP, DHCP, DNS, LAN, and WAN environments
Experience with workstation deployment, hardware troubleshooting, and software installation
Familiarity with Microsoft 365, Active Directory, and endpoint management tools preferred
Excellent customer service and interpersonal skills
Strong troubleshooting and problem-solving abilities
Effective verbal and written communication skills
Strong organizational skills with the ability to manage multiple priorities
Ability to work independently while collaborating with remote corporate IT teams
Industry certifications such as CompTIA A+, Network+, Security+, or Microsoft certifications preferred
Experience supporting manufacturing, warehouse, or distribution environments preferred
Knowledge of cybersecurity best practices and IT asset management
Read and write required information
Stand and walk for extended periods while performing job duties
Perform repetitive motions and use hands to handle materials and equipment
Reach with hands and arms as required by the work process
Occasionally bend, stoop, twist, push, talk, and hear
Lift up to 20 pounds, sometimes without assistance
Perform tasks requiring close, distance, color, peripheral, and depth vision, including adjusting focus

Core Competencies

Demonstrates expertise in IT support and infrastructure management, with a strong focus on troubleshooting, user training, and adherence to corporate IT policies. Proficient in managing hardware, software, and network systems while ensuring compliance with security standards.

Highest-signal resume keywords

IT Support Experience
Windows Operating Systems Proficiency
Networking Fundamentals Knowledge
Customer Service Skills
Industry Certifications (CompTIA A+, Network+, Security+)

ATS Optimization Keywords

Hard Skills

Desktop Support
Network Administration
Hardware Troubleshooting
Software Installation
Workstation Deployment
TCP/IP
DHCP
DNS
LAN
WAN

Soft Skills

Interpersonal Skills
Problem-Solving Abilities
Verbal Communication Skills
Written Communication Skills
Organizational Skills

Certifications & Qualifications

CompTIA A+
Network+
Security+
Microsoft Certifications

Industry Keywords

Cybersecurity Best Practices
IT Asset Management
Manufacturing Support
Warehouse Support
Distribution Support

Tools & Technologies

Microsoft 365
Active Directory
Endpoint Management Tools
Ticket Management System

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