Associate Director, Delivery Site & Service

We're looking for people who put their innovation to work to advance our success – and their own. Join an organization that ensures a more secure world through connecting and protecting our customers with inventive electrical solutions.

The Delivery, Site & Service Associate Director leads multi-disciplinary field, logistics and service teams, coordinates with Project Management, Operations, Engineering and Sales and serves as a senior customer-facing leader from pre-site readiness through commissioning, warranty, and lifecycle service. The position is expected to help establish a centralized Delivery Site & Service organization for our Engineered Buildings product line. This role will build trusted relationships, resolve complex issues, and drive continuous improvement in delivery performance and service profitability.

• Lead, coach, and develop site and service teams; set clear objectives, standard work, and performance expectations aligned to business goals across Engineered Buildings platform including establishing centralized capabilities spanning the full platform.
• Work closely with the customer and project management team to ensure jobsite services are completed on-time, within budget, and flawless quality including managing site schedules, look-ahead plans, and constraints; proactively communicate risks, mitigation plans, and required decisions.
• Manage customer relationships, addressing any issues or concerns in a timely and professional manner.
• Establish clear intake, prioritization, and dispatch processes; ensure timely response, accurate diagnosis, and high-quality repairs.
• Maintain adherence to all safety and training requirements for subcontractors and field service crews onsite. Furthermore, institute a safety-first approach at the jobsite.
• Collaborate with various carriers to arrange the flawless transportation of our buildings.
• Should shipping damage occur, work closely with carriers and internal legal and risk management for timely, cost effective resolution.
• Coordinate with subcontractors, internal field service crews, and crane operators to ensure the successful installation of our buildings.
• Arrange timely labor deployment for both warranty and billable service work.
• Ensure strong collaboration with Supply Chain on DS&S matters (i.e. receipt of field installed equipment).
• Responsibility to oversee proper planning for travel and accommodations for field service crews.
• Collaborate with Estimating and Engineering teams to prepare BOM and associated costs for warranty and service work.
• Work with Project Management, Operations, and Supply Chain to understand any planned incomplete-shipments and proactively work with customer to organize and schedule an efficient recovery.

• Academic background in a relevant field such as Engineering, Business Administration, or Logistics.
• 12+ years of experience in logistics, project management, or construction management.
• Strong leadership including 5+ years of managing teams.
• Exceptional communication skills, both written and verbal, including customer engagement.
• Knowledge of relevant software and tools, including ERP and Microsoft product suite.
• Demonstrated skills in budget management, coordination, and customer service.
• Ability to travel up to 25% domestically.

• A dynamic global reach with diverse operations around the world that will stretch your abilities, provide plentiful career opportunities, and allow you to make an impact every day

  • nVent is a leading global provider of electrical connection and protection solutions. We believe our inventive electrical solutions enable safer systems and ensure a more secure world. We design, manufacture, market, install and service high performance products and solutions that connect and protect some of the world's most sensitive equipment, buildings and critical processes. We offer a comprehensive range of systems protection and electrical connections solutions across industry‑leading brands that are recognized globally for quality, reliability and innovation.
  • Our principal office is in London and our management office in the United States is in Minneapolis. Our…