Pathway of Hope & Emergency Assistance Case Manager

Job Objective: Coordinate social services activities for the corps. Provide direct assistance and/or referral to clients in need based on established criteria; assess all families with minor children for eligibility in the Pathway of Hope (POH) program. Deliver all POH services using the strength-based case management model to families with a desire to take action to break the cycle of crisis and change the trajectory of their lives

Essential Functions:

Emergency Assistance

• Client Assistance
• Interview clients to determine need
• Determine if client qualifies for EA or POH services based on current policies and regulations governing eligibility
• Develop client assistance plan
• Provide referrals to appropriate agencies/services when further assistance is needed
• Encourage clients to utilize community resources and instruct them on how to access
• Maintain confidentiality of records and information
• Assist with special events and seasonal programs, as requested

• Record Keeping & Reports
• Create and update client file and input data into the HMIS database
• Maintain all necessary statistics and data
• Complete required reports
• Maintain tracking of available funding at corps site
• Track and report unmet needs of participants and their families

• Community
• Be knowledgeable of community social services and interpret social services regulation in a clear, accurate and helpful manner to clients
• Serve as the liaison between clients and other organizations/agencies
• Communicate appropriately with staff, clients, other agencies and the public using the telephone or face-to-face contact, in one-on-one and in group settings
• Work cooperatively and jointly with staff, clients and agencies to provide quality and seamless customer service

Pathway of Hope

• Outreach and Engagement
• Conduct regular outreach to social services sites and other locations in the community to identify eligibility requirements
• Engage and build rapport with target population
• Conduct screening interviews with potential applicants in accordance with POH eligibility requirements
• Present potential participant to POH team to include the corps officer, corps support staff, and Divisional POH program manager
• Provide appropriate referrals for individuals not eligible for POH services

• Case Management
  • Perform intake that includes required documentation for admission, referral needs, explanation of program and expectations
  • Conduct a written assessment on all participants within 72 hours of contact including screening for serious personal safety and mental health issues
  • Develop a case plan with the participant based on the primary goals of housing stability, increased income/financial resources and skills, and self-determination within one week of intake which includes short-term and long-term goals with objectives. Update case plan as needed
  • Schedule regular meeting times with participants to develop and review goals and objectives
  • Conduct home visits as determined by the case plan
  • Provide information and referral services as needed
  • Assist participants in connecting to and accessing appropriate community resources
  • Provide advocacy services as needed, i.e., court involvement, landlord/tenant conflict resolution, etc.
  • Provide financial assistance in accordance with program policies and procedures.
  • Coordinate case management efforts with all staff and contracted services to meet individual and family needs
  • Develop a discharge plan with participants addressing permanent housing stability, economic stability, emotional stability and self determination
  • Assist participant to develop a crisis plan; be available during off hours to respond to an emergency
  • Conduct life skills and budgeting classes
  • Maintain case files for each participant that includes the assessment, case plan, documentation of progress, challenges, outcomes/accomplishments, discharge plan and summary, and documentation of all follow up contact
  • Maintain comprehensive and detailed case notes on all participants
  • Complete required documentation of all educational groups
  • Prepare case records for proper storage after participant discharge
  • Ensure client confidentiality in accordance with established procedures and regulations

• Information Management
  • Maintain comprehensive demographic data as required on all participants
  • Submit monthly summary of service statistics to the Pathway of Hope program manager
  • Maintain accurate records of financial assistance provided to participants in their file and in The Salvation Army Information Management System (SIMS)
  • Complete other reports as requested

• Agency and Community Networking
  • Attend agency and community meetings as requested
  • Attend supervisory meetings
  • Attend corps team meetings
  • Maintain working relationships with community agencies to provide comprehensive services for participants and to stay abreast of current trends and resources available
  • Provide guidance and support to community volunteers working with the program
  • Represent the agency's purpose, philosophy, and function to the community
  • Promote the spiritual dimension of Salvation Army…