Emergency Assistance and Pathway of Hope Case Manager

Job Objective:
Coordinate social services activities for the corps. Provide direct assistance and/or referral to clients in need based on established criteria; assess all families with minor children for eligibility in the Pathway of Hope (POH) program. Deliver all POH services using the strength-based case management model to families with a desire to take action to break the cycle of crisis and change the trajectory of their lives

Essential Functions:

Emergency Assistance

* Client Assistance

* Interview clients to determine need

* Determine if client qualifies for EA or POH services based on current policies and regulations governing eligibility

* Develop client assistance plan

* Provide referrals to appropriate agencies/services when further assistance is needed

* Encourage clients to utilize community resources and instruct them on how to access

* Maintain confidentiality of records and information

* Assist with special events and seasonal programs, as requested

* Record Keeping & Reports

* Create and update client file and input data into the HMIS database

* Maintain all necessary statistics and data

* Complete required reports

* Maintain tracking of available funding at corps site

* Track and report unmet needs of participants and their families

* Community

* Be knowledgeable of community social services and interpret social services regulation in a clear, accurate and helpful manner to clients

* Serve as the liaison between clients and other organizations/agencies

* Communicate appropriately with staff, clients, other agencies and the public using the telephone or face-to-face contact, in one-on-one and in group settings

* Work cooperatively and jointly with staff, clients and agencies to provide quality and seamless customer service

Pathway of Hope

* Outreach and Engagement

* Conduct regular outreach to social services sites and other locations in the community to identify eligibility requirements

* Engage and build rapport with target population

* Conduct screening interviews with potential applicants in accordance with POH eligibility requirements

* Present potential participant to POH team to include the corps officer, corps support staff, and Divisional POH program manager

* Provide appropriate referrals for individuals not eligible for POH services

* Case Management

* Perform intake that includes required documentation for admission, referral needs, explanation of program and expectations

* Conduct a written assessment on all participants within 72 hours of contact including screening for serious personal safety and mental health issues

* Develop a case plan with the participant based on the primary goals of housing stability, increased income/financial resources and skills, and self-determination within one week of intake which includes short-term and long-term goals with objectives. Update case plan as needed

* Schedule regular meeting times with participants to develop and review goals and objectives

* Conduct home visits as determined by the case plan

* Provide information and referral services as needed

* Assist participants in connecting to and accessing appropriate community resources

* Provide advocacy services as needed, i.e., court involvement, landlord/tenant conflict resolution, etc.

* Provide financial assistance in accordance with program policies and procedures.

* Coordinate case management efforts with all staff and contracted services to meet individual and family needs

* Develop a discharge plan with participants addressing permanent housing stability, economic stability, emotional stability and self determination

* Assist participant to develop a crisis plan; be available during off hours to respond to an emergency

* Conduct life skills and budgeting classes

* Maintain case files for each participant that includes the assessment, case plan, documentation of progress, challenges, outcomes/accomplishments, discharge plan and summary, and documentation of all follow up contact

* Maintain comprehensive and detailed case notes on all participants

* Complete required documentation of all educational groups

* Prepare case records for proper storage after participant discharge

* Ensure client confidentiality in accordance with established procedures and regulations

* Information Management

* Maintain comprehensive demographic data as required on all participants

* Submit monthly summary of service statistics to the Pathway of Hope program manager

* Maintain accurate records of financial assistance provided to participants in their file and in The Salvation Army Information Management System (SIMS)

* Complete other reports as requested

* Agency and Community Networking

* Attend agency and community meetings as requested

* Attend supervisory meetings

* Attend corps team meetings

* Maintain working relationships with community agencies to provide comprehensive services for participants and to stay abreast of current trends and resources available

* Provide guidance and support to community volunteers working with the program

* Represent the…