Emergency Assistance and Pathway of Hope Case Manager

Job Objective: Coordinate social services activities for the corps. Provide direct assistance and/or referral to clients in need based on established criteria; assess all families with minor children for eligibility in the Pathway of Hope (POH) program. Deliver all POH services using the strength‑based case management model to families with a desire to take action to break the cycle of crisis and change the trajectory of their lives.

• Client Assistance
  • Interview clients to determine need
  • Determine if client qualifies for EA or POH services based on current policies and regulations governing eligibility
  • Develop client assistance plan
  • Provide referrals to appropriate agencies/services when further assistance is needed
  • Encourage clients to utilize community resources and instruct them on how to access
  • Maintain confidentiality of records and information
  • Assist with special events and seasonal programs, as requested
• Record Keeping & Reports
  • Create and update client file and input data into the HMIS database
  • Maintain all necessary statistics and data
  • Complete required reports
  • Maintain tracking of available funding at corps site
  • Track and report unmet needs of participants and their families
• Community
  • Be knowledgeable of community social services and interpret social services regulation in a clear, accurate and helpful manner to clients
  • Serve as the liaison between clients and other organizations/agencies
  • Communicate appropriately with staff, clients, other agencies and the public using the telephone or face‑to‑face contact, in one‑on‑one and in group settings
  • Work cooperatively and jointly with staff, clients and agencies to provide quality and seamless customer service

• Outreach and Engagement
  • Conduct regular outreach to social services sites and other locations in the community to identify eligibility requirements
  • Engage and build rapport with target population
  • Conduct screening interviews with potential applicants in accordance with POH eligibility requirements
  • Present potential participant to POH team to include the corps officer, corps support staff, and Divisional POH program manager
  • Provide appropriate referrals for individuals not eligible for POH services
• Case Management
  • Perform intake that includes required documentation for admission, referral needs, explanation of program and expectations
  • Conduct a written assessment on all participants within 72 hours of contact including screening for serious personal safety and mental health issues
  • Develop a case plan with the participant based on the primary goals of housing stability, increased income/financial resources and skills, and self‑determination within one week of intake which includes short‑term and long‑term goals with objectives. Update case plan as needed
  • Schedule regular meeting times with participants to develop and review goals and objectives
  • Conduct home visits as determined by the case plan
  • Provide information and referral services as needed
  • Assist participants in connecting to and accessing appropriate community resources
  • Provide advocacy services as needed, i.e., court involvement, landlord/tenant conflict resolution, etc.
  • Provide financial assistance in accordance with program policies and procedures.
  • Coordinate case management efforts with all staff and contracted services to meet individual and family needs
  • Develop a discharge plan with participants addressing permanent housing stability, economic stability, emotional stability and self determination
  • Assist participant to develop a crisis plan; be available during off hours to respond to an emergency
  • Conduct life skills and budgeting classes
  • Maintain case files for each participant that includes the assessment, case plan, documentation of progress, challenges, outcomes/accomplishments, discharge plan and summary, and documentation of all follow up contact
  • Maintain comprehensive and detailed case notes on all participants
  • Complete required documentation of all educational groups
  • Prepare case records for proper storage after participant discharge
  • Ensure client confidentiality in accordance with established procedures and regulations
• Information Management
  • Maintain…