Director of Student Support & Case Management

Director Of Student Support & Case Management

Pittsburg State University is accepting applications for Director of Student Support & Case Management in the Dean of Students department. The Director of Student Support & Case Management is a specialized position which blends the functions of non-clinical student consultation, program coordination of student referrals and intake, systems development and coordination for reporting and maintenance of student cases, and leadership in addressing factors which contribute to student attrition and improve student success.

The Director serves as a key liaison between students, staff, and university systems, managing highly sensitive and confidential issues involving student conduct, behavioral health, and civil rights compliance. This position provides non-clinical case management services and supports Title IX administration, including response coordination, resolution of complaints, and training. The Director also facilitates referrals, ensures accurate recordkeeping, and contributes to campus climate initiatives promoting equity and safety.

Duties and Responsibilities

30% Assessment, Intervention, Counsel and Case Management:

• Serve as a visible advocate for students within institutional processes, ensuring that student voices are heard, individual circumstances are considered, and systemic barriers to success are named and addressed at the appropriate level.
• Assesses and responds to complex student concerns and complaints against a university system, process, department, student or employee by analyzing and prioritizing cases, issuing interim actions, consulting, counseling, and providing recommendations to the Dean of Students or designee.
• Provides comprehensive assessments, case planning, and management of an array of student issues and concerns informed by evidence-based practices.
• Assists in responding to acute mental health emergencies and crisis situations;
  Conducts student risk assessments (harm towards self or others) under supervision.
• Counsels and consults with college community members (students and college employees) regarding multifaceted student concerns such as interpersonal conflicts, crises, behavioral and mental health concerns;
  Takes appropriate action to resolve issues with students, faculty, and staff.
• Leads the Behavioral Intervention Team (BIT); engages in behavior-based assessments of students to identify and mitigate barriers to personal and academic success, recommends options to best address student behavioral concerns; assists in the development and maintenance of reporting protocols and processes to proactively identify and engage in early intervention in support of student success.
• Provides solution-focused direct services to address a wide range of inter/intrapersonal, social, emotional, psychological, behavioral health, and developmental needs of PSU's student population.

30% Student Conduct, Investigation, and Adjudication:

• Counsels students regarding Student Code of Conduct issues, formal and informal conflict resolution strategies, and hearing procedures. Interacts with university faculty and staff as necessary.
• Conducts investigations into charges of student misconduct (e.g., Student Conduct Code, Title IX, Harassment/Discrimination); creates an investigative plan, conducts interviews with involved parties, makes credibility assessments, prepares and presents summaries of investigations and appropriate supporting documents, and communicates with the parties while protecting the neutrality, integrity, and privacy of the investigation. Acts as an impartial and unbiased party in the investigation and provides detailed reports summarizing the investigation.
• Serves on formal student conduct administrative decision-making body and/or acts as an advisor.
• Reviews and evaluates all incident reports submitted through Maxient to ensure timely and appropriate case management, including accurate assignment, policy interpretation, charge selection, and communication with involved parties.
• Collaborates with campus partners to facilitate consistent responses to student conduct concerns while maintaining compliance with institutional policies and due process standards.
• Monitors workflow effectiveness and implements process improvements to promote consistency, efficiency, and institutional compliance.
• Assists with the administration of student conduct cases from intake through resolution, including conducting investigations, facilitating meetings, preparing documentation, issuing outcomes, and ensuring appropriate follow-up and record maintenance.
• Partner with Housing and Residential Life professional staff to ensure consistency in conduct processes, sanctioning philosophy, and documentation standards while providing training and consultation to staff.
• Serve as one of the institutional conduct authorities for university and housing and residence life conduct cases requiring formal adjudication or elevated review.

25% Policy, Procedure, Assessment and Process…