Case Manager – Supportive Services Veteran Families

Case Manager – Supportive Services for Veteran Families

#K050-28905

Pittsburg, Kansas, United States

Full-time

Job Objective : Provide case management and supportive services to Veteran households for the SSVF Program, including delivery of Rapid Resolution, Rapid Rehousing and Homeless Prevention to eligible Veterans .

Essential Functions:

Assist with Staff Training

• Assist Regional Manager and Lead Case Manager in on-boarding new staff members by providing "job shadowing" as new personnel learn SSVF outreach, engagement, and case management skills .
• Assist with annual staff training by providing specific training related to cas e management interventions and case m anager skill development .

Outreach , Engagement , and Community Networking

• Exhibit advanced engagement and rapport building with Veteran households .
• Provide in depth referrals, warm transfer preferred, to callers, referral sources, and potential participants .
• Identify and develop pool of locations frequented by homeless Veterans and conduct homeless Veteran outreach as assigned .
• Conduct landlord outreach and engagement to development pool of safe and affordable rental properties .
• Secure community - based meeting spaces for Veteran appointments when needed .
• Participate in annual outreach events ( i.e., CHALENG survey, Stand Down, Point-in-Time count, Vet2 Vet, Project Connect , etc. ) .
• Develop /Maintain community relations hips/partnerships.
• Maintain an active role in VA and community meetings as assigned.
• Maintain existing and foster new collaborative working relationships with community agencies, Veteran serving organizations, homeless providers, and Salvation Army units.
• Provide program information to community resources and educate resources on services available
• Carry out the CoC community plans for CES, prioritization, master list, and rapid resolution/diversion.

Screening Potential Applicants

• Screen Veteran households per eligibility requirements within 24- 48 hours of request .
• Submit screening for approval and prioritization or denial .
• Provide and document appropriate referrals for those screened but not eligible .

  Intake & Assessment

  • Conduct intake/assessment and required enrollment documentation:
    Veteran status, household income, referral needs, housing barriers, mental/ health needs, and safety concerns .
  • Provide participant orientation on program requirements and participant rights .

  Strengths-Based & Housing First Case Management

  • P rovide case management interventions to Veteran household s in need, and/or with barriers such as Veterans with mental illness, substance disorders, serious medical conditions, domestic v iolence , and/or registered sex offenders, including cases being coordinated between multiple providers, and/or local C oordinated E ntry S ystem (CES) efforts .
  • Provide strengths-based case management and supportive services to eligible Veterans households for the SSVF Program, including delivery of Rapid Resolution, Rapid Rehousing and Homeless Prevention services . Conduct office and in-home visits with Veterans per the housing stability plan .
  • Document progress, linkages and referrals to permanent housing, mainstream, Veteran-serving, and community-based resources, including income supports .

  Housing Stability Case Planning

  • In collaboration with Veteran household, develop housing stability plan addressing crisis needs, housing barriers, obtaining and maintaining permanent housing, participation goals, action steps, case manager interventions, and referrals .
  • Update progress, goals, actions, and interventions as needed .

  Housing Counseling Assist Veteran cases in identifying housing options and in creating a budget for safe, affordable housing taking into account Veteran…