Collections Specialist

Collections Specialist | Accounts Receivable & Credit Management
Location: Crafton, PA 15205
Salary: $50,000–$55,000

About the Company

Our client, a well-established organization in Crafton, PA, is seeking a motivated Collections Specialist to join their accounting team. This is a great opportunity for someone who enjoys building relationships with customers, resolving payment issues, and keeping receivables organized in a fast-paced environment.

Collections Specialist Responsibilities

• The Collections Specialist will oversee daily collections activity for assigned customer accounts to ensure timely payments and reduce past-due balances.
• Contact customers via phone and email to discuss outstanding invoices and secure payment commitments.
• The Collections Specialist will research and resolve billing discrepancies, credits, and unapplied cash.
• Collaborate with internal departments, including Accounts Receivable, Sales, and Customer Service, to resolve account disputes.
• Generate and review aging reports, providing updates to management regarding delinquent accounts.
• The Collections Specialist will maintain accurate documentation of all collection actions and communications.
• Assist with credit limit reviews and customer account maintenance as needed.

Preferred Experience for Collections Specialist

• 2+ years of hands-on experience in collections, accounts receivable, or credit management.
• Strong customer service and communication skills with a professional approach to resolving payment issues.
• Experience using accounting or ERP systems (SAP, Epicor, Net Suite, or Quick Books preferred).
• Proficiency in Microsoft Excel (pivot tables and VLOOKUPs a plus).
• Detail-oriented, organized, and able to manage multiple priorities effectively.

Why Work Here

• Reputable company with strong local presence and community ties.
• Supportive leadership that values collaboration and initiative.
• Opportunities for career growth and cross-training within accounting.