Senior Administrative Coordinator – Cohon University Center - Division of Student Affairs

Senior Administrative Coordinator

Carnegie Mellon University's Division of Student Affairs is searching for a Senior Administrative Coordinator to join the Cohon University Center administrative team to provide administrative and operational support and oversight for the student worker program and key operational areas supporting the Cohon University Center and the Highmark Center Concierge Desk. This role reports to the Director of the Cohon Center and is responsible for hiring, training, and the daily management of student workers, including senior-level student workers, and specialized student roles.

The position also supports student worker growth through a holistic student staff development program and ensures consistent, first-class service across facilities.

Core responsibilities will include:

• Provide daily oversight for the student worker program (approximately 50 students) across the Cohon Center and Highmark Center Concierge Desk.
• Oversee all hiring, onboarding, training, and scheduling.
• Lead efforts related to student worker retention, assessment, feedback, and evaluation.
• Supervise Senior-Level Student Workers (Senior Supervisor and Senior Desk Attendants).
• Oversee specialized student worker roles and processes including facility inspections, game room operations, and poster management.
• Administer the CMU-Grow and holistic student worker development program.

• Oversee systems associated with student worker operations, including lost and found, equipment lending, student organization packages, shared email, shift reports, and related workflows.
• Oversee building staff coverage schedule, ensuring adequate coverage across all service points. Manage shift trades, approve adjustments, and coordinate responses to last-minute call-offs to maintain consistent operations.
• Coordinate specialized operational tasks such as equipment management, office supply tracking, and other administrative functions.
• Ensure consistent documentation, communication, and adherence to departmental policies and procedures.

• Serve as a cross-trained member of the operations team, supporting daily events and facility operations as needed.
• Collaborate with building partners and campus stakeholders to ensure smooth service delivery and operational alignment.
• Assist with special projects and initiatives that enhance the student worker program or building operations.

You should demonstrate:

• Strong organizational and problem-solving skills; excellence in customer service; strong written and oral communication skills that can be effective with varied audiences.
• Ability to cultivate a network across the organization and use relationships to improve departmental functioning.
• Adaptability to new tasks and technologies.

Adaptability, excellence, and passion are vital qualities within Carnegie Mellon University. We are in search of a team member who can effectively interact with a varied population of internal and external partners at a high level of integrity. We are looking for someone who shares our values and who will support the mission of the university through their work.

Qualifications:

• High school diploma or GED required.
• 3–5 years of experience in student supervision, operations, facility management, or related work required.
• A combination of education and relevant experience from which comparable knowledge is demonstrated may be considered.

Requirements:

• Successful completion of a pre-employment background check

Joining the CMU team opens the door to an array of exceptional benefits.

Benefits eligible employees enjoy a wide array of benefits including comprehensive medical, prescription, dental, and vision insurance as well as a generous retirement savings program with employer contributions. Unlock your potential with tuition benefits, take well-deserved breaks with ample paid time off and observed holidays, and rest easy with life and accidental death and disability insurance.

Additional perks include a free Pittsburgh Regional Transit bus pass, access to our Family Concierge Team to help navigate childcare needs, fitness center access, and much more!

For a comprehensive overview of the benefits available, explore our Benefits page.

At Carnegie Mellon, we value the whole package when extending offers of employment. Beyond credentials, we evaluate the role and responsibilities, your valuable work experience, and the knowledge gained through education and training. We appreciate your unique skills and the perspective you bring. Your journey with us is about more than just a job; it's about finding the perfect fit for your professional growth and personal aspirations.

Location:

Pittsburgh, PA

Job Function:
Administrative Support and Coordination

Position Type:
Staff – Regular

Full Time/Part time:
Full time

Pay Basis:
Hourly