Front Desk Compliance Assistant - Affordable Housing

Front Desk Compliance Specialist

TREK Development Group is a Pittsburgh- based real estate development firm specializing in building innovative and sustainable communities. Our mission is to Create Value, Enhance Lives and Strengthen Communities.

At TREK, we believe the right cultural fit is just as important as possessing the skills and qualifications for the job. Our core values:
Aesthetics, Alignment, Collaboration, Compassion, Inclusiveness, Quality, Commitment, Empathy, Humility, Integrity and Responsibility are best described in our commitment to TREK's Hospitality Covenant. The Hospitality Covenant describes our core practices that we strive to achieve each day:

We believe that every member of the team is important to the success of the community and together we are committed to providing high- quality, community-focused housing. We are currently seeking an engaged and passionate professional to serve as Front Desk Compliance Specialist for East Hills with a combined 313 units. Under the direction of the Community Manager the Front Desk Compliance Specialist takes pride in the community and motivates others to do the same, through supporting staff and residents and encouraging co-investment for the quality of life in the community.

Under the direction of the Community Manager, the Front Desk Compliance Assistant is responsible for supporting the daily operations of our affordable housing communities. This position serves as the first point of contact for residents, applicants, visitors, agency representatives, and business partners while providing critical administrative and compliance support to the property management team.

Essential Functions:

Front Desk & Administrative Responsibilities

• Serve as the primary point of contact for residents, applicants, visitors, vendors, and community partners.
• Answer and direct incoming telephone calls, emails, and walk-in inquiries in a professional and courteous manner.
• Greet visitors and maintain a welcoming office environment.
• Process incoming and outgoing mail and deliveries.
• Maintain office filing systems, resident records, and administrative documents.
• Schedule appointments and assist with resident meetings and interviews.
• Prepare correspondence, notices, reports, and other administrative documents.
• Assist with data entry and maintenance of property management software systems.
• Support property management staff with daily operational activities and special projects.

Affordable Housing Compliance Responsibilities

• Assist with resident certifications, annual recertifications, interim recertifications, and move-in documentation.
• Review resident files for completeness, accuracy, and compliance with program requirements.
• Verify signatures and completeness of resident files upon return to the office.
• Assist in preparing files for agency, investor, lender, and management reviews.
• Assist in Maintaining organized resident files in accordance with HUD, LIHTC, and company requirements.
• Support management in addressing file deficiencies and compliance findings.
• Ensure confidential handling of resident information and documentation.

EIV & Program Administration

• Assist with Reviewing EIV reports and assist with discrepancies follow-up.
• Assist with verification processing.
• Support compliance with HUD regulations, handbooks, notices, and guidance.

Resident Relations & Customer Service

• Respond to residents' questions and requests professionally and promptly.
• Assist residents with applications, forms, certifications, and general inquiries.
• Support resident retention efforts through positive and respectful interactions.
• Maintain confidentiality and professionalism when handling sensitive resident matters.
• Help foster a positive community atmosphere consistent with company values.

Reporting & Recordkeeping

• Maintain accurate resident and applicant records in Real Page
• Assist with occupancy reporting, waitlist administration, and application tracking.
• Generate reports as requested by management.
• Support electronic and paper file management systems.

Education & Experience:

• Minimum one year of experience in affordable housing, property management, or housing compliance administration required.
• Demonstrated experience with HUD and/or LIHTC affordable housing programs.
• Working knowledge of EIV (Enterprise Income Verification).
• Experience with resident certifications and recertifications.
• Strong computer proficiency, including Microsoft Office Suite.
• Excellent verbal and written communication skills.
• Strong organizational skills and attention to detail.
• Ability to maintain confidentiality and handle sensitive information.
• Ability to successfully complete required background screenings.
• Experience with HUD Section 8, Project-Based Section 8, LIHTC, HOME, PHARE, RAD, Public Housing, or mixed-income housing programs preferred.
• Experience with property…