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Customer Service Rep
Job in
Pittsburgh, Allegheny County, Pennsylvania, 15275, USA
Listed on 2026-02-19
Listing for:
Axelon Services Corporation
Seasonal/Temporary
position Listed on 2026-02-19
Job specializations:
-
Business
Supply Chain / Intl. Trade
Job Description & How to Apply Below
- Long term temporary to possible temp-to-perm opportunity
- This position is onsite, 5 days a week, daylight position (1st shift)
- SAP experience gives the candidate an advantage over candidates without
- Plans and executes expedient and efficient processing of customer orders in the SAP system to ensure products are delivered to Client customers on time and without problems.
- Maintains customer messages and contact information in Customer Master Data records, notifying plants of special customer requests and shipping arrangements, verifying price and incoterms on purchase orders.
- Coordinates shipping and delivery between customers and plants, requiring knowledge of Client logistics procedures, transportation methods, and regulations.
- Reviews requests for special pricing for consistency, alignment with current freight and payments terms, and proper approvals. Submits price requests with zero errors.
- Investigates and resolves customer deductions; identifies and corrects contributing factors to avoid future deductions.
- Reports inventory shortages or issues to the Regional Supply Chain Manager and Inventory Planner. Timely assignment of available inventory to comply with Client transportation/warehousing lead times and meet with customers delivery requirements.
- Registers customer complaints in the April Star database and provides corrective actions for problems encountered in shipping, billing, and inventory. Enters SCAR/CAR as required for internal and external supplier non-compliance issues.
- Develops strong working relationships with external customers.
- BS degree in Business, Logistics, or Supply Chain with 5 years related experience preferred. Equivalent business or industry experience will be considered.
- Proficient working knowledge of SAP (or similar ERP) in a manufacturing environment.
- Functional knowledge of MS Excel and Power Point to provide support to the Regional Manager/sales team/customer is desirable.
- Strong organizational, communication, and time management skills required.
- Excellent problem solving, persuasion, negotiation, and conflict resolution skills are critical.
- Ability to quickly grasp general business and market information as well as related technical information regarding Client products to serve as a department resource.
- International logistics operations experience and knowledge of export compliance regulations are a plus.
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