Vice President, Client Operations

Category:
Client Operations & Reporting

Job Schedule:

Full time

Posted Date: T18:30:57+00:00

Job Shift: Day

Base Salary Min: 69000

At BNY, our culture allows us to run our company better and enables employees' growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world's investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.

Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance - and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary.

We're seeking a future team member for the role of Client Operations Vice President to join our Client Operations & Reporting team. This role is located in Pittsburgh, PA. This role has 4 days in office environment.

In this role, you'll make an impact in the following ways:

* Develop and implement client service strategies by utilizing in-depth knowledge of client operations and industry best practices.

* Lead initiatives to enhance client satisfaction and operational efficiency by continuously evaluating and improving service delivery processes.

* Ensure compliance with regulatory requirements and company policies by maintaining up-to-date knowledge of industry standards and implementing necessary changes.

* Collaborate with cross-functional teams to address client needs and resolve complex issues, demonstrating strong problem-solving skills.

* Provide expert guidance and support to internal teams and clients, fostering a culture of excellence and continuous improvement.

* Analyze client feedback and operational data to drive improvements and inform strategic decision-making.

To be successful in this role, we're seeking the following:

* Bachelor's degree in Business, Finance, or a related field.

* Typically 7-12 years of experience.

* Strong analytical and problem-solving skills, with the ability to interpret complex data and make informed decisions.

* Excellent communication and interpersonal skills, capable of building strong relationships with clients and internal teams.

* Proficiency in client service operations and a thorough understanding of industry regulations and standards.