Product Manager, Customer Experience

Overview

Pareto Health is focused on transforming employee health benefits and delivering value to clients through cost control solutions and a growing ecosystem of partners. Our mission is collective greatness and sustainable, affordable healthcare for employees over the long term.

Note:

Pareto Health does not provide employment visa sponsorship for this position. Candidates must be authorized to work in the United States without sponsorship now or in the future.

In this role, you will own a portfolio of customer-facing products and capabilities serving insurance brokers, employer groups, members, and internal service teams. You will partner with Engineering, Design, Data, Operations, Marketing, and Customer Success to identify opportunities, prioritize investments, and deliver solutions that improve customer satisfaction, operational efficiency, and business outcomes. This is a highly execution-focused role at the intersection of healthcare, insurance, and technology, helping define the future customer experience for a fast-growing employer health benefits company.

You will be expected to make decisions with imperfect information, move quickly, and deliver measurable impact. This position reports to the Director of Product, Customer Experience.

• Define and execute the product vision, strategy, and roadmap for customer experience initiatives aligned to company objectives.
• Partner with Engineering, Design, Analytics, Customer Management, Marketing, and business stakeholders to deliver high-impact product enhancements.
• Deeply understand customer needs through research, feedback, analytics, and market insights, translating findings into product opportunities.
• Define success metrics, KPIs, and OKRs to measure product performance and continuously improve outcomes for customers and the business.
• Write clear product requirements and user stories, ensuring alignment across technical and business teams.
• Lead cross-functional initiatives from discovery through launch, proactively identifying risks, managing tradeoffs, and driving execution.
• Communicate product strategy, roadmap progress, and key decisions to stakeholders and executive leadership.

• 3-5 years of experience collaborating cross-functionally among engineers, designers, operations experts, and others in product management roles.
• 2+ years of experience in driving rigorous prioritization processes.
• Strong analytical skills with experience using customer insights, product metrics, and data to inform prioritization and decision-making.
• Excellent written and verbal communication skills able to convey complex concepts to both technical and non-technical audiences.
• Experience working in fast-paced, evolving environments with competing priorities.
• Bachelor’s degree required; MBA or advanced degree is a plus.

• Fully paid medical, dental, and vision benefits.
• Flexible PTO
• 401k company contribution
• Tuition reimbursement
• Professional development allowance
• Transportation allowance and daily parking reimbursement
• Engaging hybrid work environment

Fire in the belly
The drive to learn, to improve, and to deliver outstanding value every day.

See the field
The ability to see the big picture and prepare to meet tomorrow’s needs.

Get it done right
The passion to produce at high quality and to the highest standards.

For the greater good
A united community creating better health benefit solutions for all.

Disclosures and Equal Opportunity

Pareto Health is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, marital status, sexual orientation, or military status in any of its activities. We are committed to providing an inclusive and welcoming environment for all staff, clients, volunteers, subcontractors, vendors, and clients.

California Applicants
See Pareto Health’s California Notice for information about data collection and usage for California employees and applicants.