Group Product Manager - Operations Tools

Group Product Manager - Operations Tools

Lab
37 Robotics is a technology company focused on the development and deployment of robots designed specifically for direct-to-customer food production. Our mission is to revolutionize the food industry by creating innovative robotic solutions that enhance efficiency, quality, and customer satisfaction. We are passionate about pushing the boundaries of technology to deliver cutting-edge products that meet the evolving needs of our clients.

Own product leadership for Lab
37's operations tools portfolio. You will build and manage a team of product managers covering products including robot fleet management, customer support, and learning management systems. You will set direction, lead product operations, and ensure teams develop impactful products with measurable results.

• Build and manage the team: Manage and develop product managers, giving each clear ownership. Hire and evolve the team as the portfolio grows.
• Set portfolio direction: Own the roadmap and investment choices across operations tools. Make priorities and tradeoffs clear to leadership and the team. Resolve ambiguity and unblock critical decisions.
• Lead product operations: Establish lightweight planning and review rhythms across the portfolio. Manage tradeoffs and track outcomes. Hold teams accountable for timely delivery and adoption, with measurable results.
• Own cross-product intelligence: Build the shared portfolio view that connects fleet health and service history to support patterns and workforce readiness. Turn cross-product signals into priorities and measurable action.
• Deliver quality products on time: Manage product quality and drive on time delivery across your portfolio of products. Make tradeoffs to optimize business value given limited resources.
• Align change management across products: Ensure changes to robots, software, and operating processes reach the field as one coordinated experience. Align fleet rollout and monitoring with support diagnostics and workforce learning.
• Own continuous improvement: Establish a comprehensive continuous improvement cycle, tracking issues from initial detection and diagnosis through to successful resolution. Confirm that changes prevent recurrence and improve operating results.

• 10+ years of product management experience. Experience leading enterprise or operational software is preferred.
• Demonstrated success building and managing product teams. You are a strong coach who can recruit well and develop leaders who thrive with ambiguity.
• A track record of leading a multi-product portfolio from strategy through field adoption with measurable results. You communicate priorities and tradeoffs clearly with executives and teams.
• Strong product and analytical judgment. You connect signals across products and balance user needs with business goals and technical constraints. You turn insight into measurable improvement.
• Technical fluency to partner effectively with engineering and data on system and integration decisions.
• Experience with field-deployed or multi-site operations. You have led product rollout and change management in the field. Familiarity with fleet, support, or learning systems is valuable; expertise across all areas is not required.

• Demand for online food delivery is growing really fast! In the last 5 years, just in the US, the overall market has expanded 10X from $10B to $100B, and could expand to $500bn- $1T by 2030.
• Changing the restaurant industry:
  You'll be part of a team that helps restaurants succeed in online food delivery.
• Collaborative environment:
  You will receive support and guidance from experienced colleagues and managers, helping you to learn, grow and achieve your goals, and you'll work closely with other teams to ensure our customer's success.

This role is based in our Pittsburgh office. As a company driven by invention and continuous change - we are constantly reimagining our industries, building new products, and refining how we operate. We do our best work together. That's why all of our office-based teams work onsite, five days a week.

The base…