Product Manager II

PA - Pittsburgh (15222)

IL - Chicago (60606)

OH - Cleveland (44103)

PA - Philadelphia (19103)

NY - New York (10173)

Full time

R235146

** Position Overview*
* At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success. As a Product Manager II within PNC's Debit Card Product Management organization, you will be based in Pittsburgh, PA, Philadelphia, PA, Chicago, IL, Wilmington, Delaware, Cleveland, OH, or New York, NY.

This is an in-office position Monday-Friday

C3 Engagement Strategy and Communications:

The engagement strategy and communications team is tasked with developing customer-centric engagement and communication strategies that help customers onboard, engage with, and deepen relationships across Retail Lending products and services. This role supports the planning, organization, strategy and governance of customer engagement initiatives by maintaining communication standards, documentation, processes, and marketing assets. The individual will work across functions to ensure consistency, efficiency, and alignment in customer communications.

Responsibilities:

- Own and maintain centralized repository for customer communications, creative assets, and templates across Retail Lending

- Ensure materials are organized, up-to-date, and aligned with established standards, requirements and playbooks

- Develop, maintain, and continuously improve process documentation, procedures, playbooks, operating guidelines, and best practices

- Support governance activities related to customer engagement and communication programs

- Identify process improvements and operational opportunities that enhance team effectiveness and customer experience

- Oversee customer research and competitive intelligence efforts to maintain a clear understanding of customer needs, behaviors, pain points, and competitive market dynamics.

Key skills include:

- Strong organizational and project management skills

- Excellent written and verbal communication skills

- Customer-first mindset

- Process oriented mindset with strong attention to detail

- Ability to manage multiple priorities in a fast-paced environment

- Proficiency in project management tools

PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals.

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

** Job Description*
* + Review, analyze and may be responsible for leading initiatives related to the selection, design, development and promotion of new or existing products utilizing traditional and emerging capabilities in technology, operations, and data analytics to offer customers a differentiated product experience.

+ Participates in customer focused quality assessments and improvement processes. Leverages knowledge of emerging technologies to develop a business case, business plan, and roll-out for less complex products or initiatives through all applicable channels.

+ Analyzes product, technology, and market trends and third party requirements as necessary, to develop and design innovative features of new and/or existing products or enhancements. Manages the development, production, roll-out, pricing or promotion of less complex products or initiatives, and recognizes, anticipates and resolves operational and process problems that arise.

+…