Technical Services Manager

The Technical Service Manager for Crane Technicians is responsible for overseeing the technical service operations related to crane maintenance, repair, and support. This role involves leading a team of crane technicians, coordinating projects, ensuring compliance with safety regulations, and providing technical expertise to resolve complex issues.

The Technical Service Manager will collaborate with Service Managers, Service Technicians, and fellow Technical Service Managers to ensure efficient service delivery and customer satisfaction within assigned territories all while reporting to the Service Operations Manager.

• Act as a coach and mentor for technicians by providing onsite, hands-on training
• Offer technical guidance and assistance to crane technicians during troubleshooting and resolution of complex issues

• Perform onsite crane service tasks, including participation in on-call rotations for emergency situations
• Assist the Service Manager in assigning technicians to appropriate jobs based on their skills
• Ensure that jobs are performed within estimated parameters; coordinate with the Service Manager/Estimator to adjust as needed to preserve Gross Margin

• Participate in 1:1 meetings with the Service Manager, fostering a motivational environment and supporting disciplinary actions when necessary

• Maintain customer relationships and address any concerns while supporting the development of Overhead Crane Service sales
• Assist estimators in preparing and submitting quotations and addressing inspection deficiencies as required

• Conduct onsite visits to gather information necessary for preparing quotations aligned with company requirements (Gross margin, Terms and Conditions)
• Follow up with customers to secure Purchase Orders (POs), prepare work orders (WOs), and advise technicians on the type and location of work to be performed
• Prepare a scope of work for both the Service Technician and the customer for Mod and upgrade projects

• Stay updated on industry trends, best practices, and technological advancements related to crane maintenance and repair
• Support the development and implementation of standardized procedures for efficient and effective service delivery
• Ensure compliance with all Occupational Health and Safety Act (OHSA) regulations and
• company safety policies and procedures
• Maintain a clean and organized work environment, free of potential hazards
• Practice proper ergonomics to prevent strain injuries
• Adhere to office safety procedures, including emergency evacuation routes, fire drills, and building safety protocols
• Report all incidents, accidents, and near misses immediately
• Actively look for and report potential hazards in the workplace
• Complies with the Occupational Health & Safety Act and Regulations for Industrial Establishments
• Participates in training programs as and when required
• Promote safe working practices including safe equipment operation, hazard reporting, and awareness of rights
• Maintain a clean and organized work environment, free of potential hazards
• Practice proper ergonomics to prevent strain injuries
• Adhere to office safety procedures, including emergency evacuation routes, fire drills, and building safety protocols

• Provide necessary support to the Service Manager in their absence or in conjunction with them or their substitute
• Perform other duties as assigned

• Minimum 3 Years' experience in a lead or supervisory role
• Minimum 5 years in overhead crane service
• College diploma in…