Client Care Specialist

Current job opportunities are posted here as they become available.

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The opportunity for growth starts here as SDI welcomes you into the world of purchasing! The Client Care Specialist will support our awesome team of Purchasing Managers by investigating and resolving issues with client and suppliers daily. If you are looking for a role where you can start learning the ropes in the purchasing world, look no further and apply today!

Everyone here is a team player, which is why we are looking for folks who are comfortable working between the hours of 8:00 am - 8:00 pm. You would be scheduled for 8-hour shifts.

• Confirm dispatched purchase orders with suppliers.
• Communicate any purchase order status updates with the client.
• Create, develop, and maintain daily client purchase order files.
• Respond to requests concerning shipments in a timely manner.
• Anticipate problem transactions and collaborate with the customer to come to a solution together.
• Perform research on any missed/late purchase order deliveries to ensure items are delivered on time.

• High school diploma.
• Enjoy solving complex problems through working independently or collaborating with your team.
• Comfortable being in a call-center environment (it’s not as fast-paced as a call center role, but you will be on the phone and answering emails consistently throughout the day).
• Comfortable with Microsoft Office suite.

• Health insurance (medical, dental and vision).
• Training and development opportunities – 2023 winner of the People Accelerator award.
• Vacation, wellness days, pet bereavement days and 12 paid holidays.
• 401K with a company match.
• Student loan repayment assistance.
• Reimbursement for safety shoes.
• Discounted tickets to a variety of different vendors.

The pay range for this position is $19.00–$21.00 per hour. Individual pay depends on various factors, such as role level, relevant experience and skills, and location. Pay ranges are reviewed and typically updated each year. Offers are made within the pay range applicable at the time.

SDI is proud to be an equal opportunity employer committed to inclusion and diversity. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, or other applicable legally protected characteristics.

If you have a disability or special need that requires accommodation for any part of the employment process, please let us know by contacting us at  . SDI participates in the E-Verify program.