Service Desk Team Member

Giant Eagle -  -  - Responsibilities:
Resolve customer questions and concerns by communicating effectively with the customer and the management team/support staff in an efficient manner;
Assist customers with services such as applying for Giant Eagle Advantage Cards, using the Dress for Success dry cleaning service, purchasing money orders, completing Money Gram transactions and carrying out lottery transactions;
Answer telephones in a friendly and efficient manner and direct customer and business partner calls to the appropriate personnel, taking messages as needed;
Answer guest inquiries at the Guest Service Desk in a prompt and courteous manner;
Become familiar with products in the store to answer questions and make suggestions to customers