Visitor Service Associate - Part-time

About the Senator John Heinz History Center

The Senator John Heinz History Center is a Smithsonian-affiliated museum and a first-day Pittsburgh attraction that presents compelling stories from American history with a Western Pennsylvania connection, all in an interactive and engaging environment for visitors of all ages. The largest history museum in Pennsylvania, the AAM-accredited History Center attracts large and diverse audiences to its 370,000-square-foot facility in Pittsburgh's historic Strip District that includes six floors of long-term and changing exhibition space along with spectacular spaces for special events.

The History Center's family of museums includes the Western Pennsylvania Sports Museum, a dynamic museum-within-a-museum; the Fort Pitt Museum in Point State Park; and Meadowcroft Rock shelter & Historic Village, a National Historic Landmark located in Avella, Washington County, Pa. The History Center also leads a partnership of more than 125 regional historical societies, museums, and organizations dedicated to preserving local history - the History Center Affiliates Program.

A popular destination for families and visitors to our region, the History Center attracts more than 250,000 visitors annually and reaches millions through virtual programs and digital outreach. The History Center was recently recognized as America's #1 History Museum by USA TODAY and "Pittsburgh's Best Museum" by Pittsburgh Magazine.

Job Posting

The Senator John Heinz History Center, the largest history museum in Pennsylvania and an affiliate of the Smithsonian Institution, is seeking a part-time Visitor Services Associate. The Visitor Services Associate supports the operation of the Museum Shop, Admissions Desk, Visit Pittsburgh Welcome Center, and History Center café in a professional, customer service capacity. The Visitor Services Associate serves as the initial point of contact for all visitors to the museum and helps to ensure a high-quality experience throughout the museum;

and is therefore integral to facilitating a positive visitor experience. The Visitor Services Associate generates museum shop sales, collects admissions fees, processes admissions information using Acme software, handles sales in the Heinz History Center café, and accurately reconciles museum shop/admissions/cafe revenues using Shopify POS. This position is responsible for greeting, directing and acquainting visitors to the museum exhibits and special activities, as well as providing visitors with general tourist related information and orientation to the Visit Pittsburgh official Visitor Welcome Center.

The Visitor Services Associate will assist with the efficient operation of the Museum Shop, Admissions Desk, the History Center café, History Center memberships, and contribute to the History Center's reputation for extraordinary customer service.

This is a part-time position reporting to the Director of Visitor Services.

Why Work at the Heinz History Center?

• Be part of a museum recently named the #1 History Museum in America by USA Today and Best Museum in Pittsburgh by readers of Pittsburgh Magazine!
• Rewarding, mission-driven work at a Smithsonian-affiliated museum that makes a substantial impact in the community.
• Dynamic workplace located in Pittsburgh's historic Strip District.
• Paid sick leave.
• Wellness and Employee Assistance Program.
• Discounts in the Museum Shop and Café.
• Public transportation and parking options nearby.

• Outgoing, friendly, and exceptional communications skills are needed in delivering extraordinary customer service to History Center visitors and guests.
• Ability to manage telephone, computer, and in-person customer service, often concurrently.
• High school education or equivalent required with at least two years of work experience in retail, customer service, hospitality, or similar work settings.
• This position requires some physically demanding activities - lifting, bending, walking, and standing.
• Pennsylvania Act 33/34 (criminal and child abuse clearance).
• Must be available to work weekends.