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Service Advisor
Job in
Pittsburgh, Allegheny County, Pennsylvania, 15237, USA
Listed on 2026-06-07
Listing for:
Jim Shorkey Family Auto Group
Full Time
position Listed on 2026-06-07
Job specializations:
-
Customer Service/HelpDesk
Client Relationship Manager, Technical Support
Job Description & How to Apply Below
Key Responsibilities:
- Assist in managing the daily operations of the service department to ensure efficiency and customer satisfaction.
- Handle customer inquiries and concerns, ensuring prompt and effective resolution.
- Utilize technology and video MPI (Multi-Point Inspection) systems to enhance service delivery and communication.
- Coordinate with the service manager to achieve department goals, including meeting or exceeding customer satisfaction scores.
- Implement service process improvements to enhance departmental performance.
- Ensure compliance with all safety, environmental, and manufacturer standards.
- Competitive pay plan reflecting your experience and abilities.
- Opportunities for professional growth and advancement within a supportive team environment.
- Comprehensive benefits package including health insurance, retirement plans, and employee discounts.
Qualifications:
- Proven experience as an service advisor or in a similar automotive service leadership role.
- Strong proficiency in technology and experience with video MPI systems.
- Excellent interpersonal and communication skills.
- Detail-oriented with strong organizational and problem-solving skills.
- Ability to thrive in a fast-paced environment, handling over 100 customer service interactions daily.
- Commitment to providing top-tier customer service and upholding dealership reputation.
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