Customer Service Manager

About the role

We’re looking for a Customer Service Manager to be the face of our Sales department – the key link between our customers and our internal teams. You’ll manage orders and relationships across industrial, military, and commercial vehicle markets, working closely with production, distribution, and technical teams to make sure every customer experience is seamless. If you thrive in a fast‑paced environment and take pride in keeping things moving, this role is for you.

Own the customer relationship — handle quotes, orders, and inquiries via phone, email, and web; communicate proactively on order status and issue resolution.

Manage orders end-to-end — review POs, enter and distribute orders, flag deposits for invoicing, monitor fulfillment, and coordinate with logistics on any shipment issues.

Support government accounts — track and log military submittal documents (VIRs, VPARs, VDERs), assist with Navy order entry, provide routine order updates, and help prepare for shipbuilder reviews and audits.

Bridge teams internally — engage daily with Production, Technical, and Quality personnel on order status, priorities, and open issues; participate in customer planning meetings.

Keep records organized — maintain commercial customer order status sheets and sales folders; manage order entry across two software systems.

• Customer focus – A genuine commitment to solving problems and delivering great service
• Strong communicator – Clear and confident in writing and conversation, with multiple teams and customers
• Highly organized – Detail‑oriented and reliable, especially when managing multiple open orders at once
• Problem solver – Analytical and calm under pressure, able to find solutions quickly
• Time management – Comfortable prioritizing a busy workload without letting things fall through the cracks
• Team player – Works well across departments and builds trust with internal partners

A bachelor's degree or equivalent combination of experience and education in a relevant field is preferred. Familiarity with gas products, cylinder types, or industrial/manufacturing environments is a plus but not required – we'll help you learn the technical side.