Service Coordinator

Service Coordinator

Salary: $43,/year.

• Inform customers about the programs available.
• Provide information and referrals to access community resources.
• Perform basic secretarial work, including data entry, conducting phone calls, and filing.
• Promote all programs and services available to customers/jobseekers.
• Determine individual customer job readiness needs and assist customers with accessing workshops, employment opportunities, and training interests online.
• Address all customer identified needs and barriers with appropriate resolution plans and expected outcome achievement dates in customers’ plans.
• Assess customers’ activity in the programs to ensure compliance with standards.
• Assist jobseekers with building skills, including resume and cover letter writing, interview preparation, and computer skills.
• Maintain accurate data collection and timely progress updates in the appropriate tracking systems.

• High school diploma required; associate degree or some college preferred.
• Experience in recruitment, customer service, and/or placement services.
• Demonstrated telephone, computer, written, and verbal communication skills.
• Strong organizational, prioritization, and problem‑solving skills.
• Ability to work effectively in a team environment while maintaining flexibility to meet contract and operational needs.
• Proficient in Microsoft Office applications.
• Bilingual is a plus.

EDS I is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.