Temporary Customer Service Representative; Onsite

Position: Temporary Customer Service Representative (Onsite)
Make a difference every day by supporting members during some of their most important moments. UPMC Health Plan is hiring temporary staff to join our award‑winning Member Services Team as a Temporary Health Care Concierge, the voice of UPMC Health Plan. In this role, you'll help members understand their health coverage, solve problems, and navigate their benefits with confidence.

This is a high‑volume, 100% phone‑based role where you'll spend your entire scheduled shift assisting members back‑to‑back in a highly technical, fast‑paced call center environment providing clear, compassionate, and knowledgeable support.

This is a fully onsite position.

What You'll Do

+ Respond to high volumes of incoming calls, emails, and chats from members and providers

+ Help members understand benefits, claims, prior authorizations, billing, and coverage details

+ Resolve issues accurately and efficiently to avoid repeat calls

+ Document all interactions while listening and responding in real time

+ Navigate multiple computer systems at once

+ Make outbound follow‑up calls when needed

+ Stay informed on policies, products, and system updates

+ Deliver professional, empathetic service-every call, every time

What You Need to Know:

+ Pay:
Set Rate of $20

+ Hours of Operation:
Monday
- Friday, 8:00 AM - 8:00 PM

+

Schedule:

Must be available to work an 8 hour shift which includes daylight and evening shifts

+ Mandatory Overtime:

+ 30-90 minutes of mandatory overtime per day, scheduled weekly

+ Holiday Coverage:

+ Availability to work certain holidays is required, including New Year's Day and Martin Luther King Jr. Day

+

Location:

In-person at Harbor Gardens (1650 Metropolitan Street, Pittsburgh, PA 15233)

+ Training: M-F, 8 am - 4 pm:
In-person, Paid, comprehensive on-the-job training provided

If you're ready to bring your customer service skills to a team that values excellence, apply today and help us make a difference in the lives of our members!

+ High school diploma or equivalent required. College degree preferred.

+ Minimum of 2 years of customer service and/or call center experience.

+ Proficient in typing and writing skills required.

+ Ability to make independent decisions required.

+ Knowledge of Microsoft Office and Excel spreadsheet program preferred.

+ Complex analytical skills necessary to evaluate customer inquiries.

+ Demonstrates good organizational skills.

+ A desire to help others and portray empathy in all situations.

+ Ability to learn complex health plan information.

+ Demonstrate flexibility and motivation to learn & grow in the position.

+ Flexibility in work schedule.
** Licensure, Certifications, and Clearances:*
* + Act 34 with renewal

** UPMC is an Equal Opportunity Employer/Disability/Veteran**